U.S. Bank Card Services - Customer Service Manager - Select locations or Telecommute in Englewood, Colorado
At U.S. Bank, we're passionate about helping customers and the communities where we live and work. The fifth-largest bank in the United States, we’re one of the country's most respected, innovative and successful financial institutions. U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.
Job Description Responsible for: Managing customer service staff in receiving customer inquiries, investigating requests, answering questions and resolving problems. Maintains a high level of quality customer service. Maintains a current knowledge of products and services, develops processes or tools which improve the level of service provided and takes actions that ensure an efficient and professional customer service operation in dealing with both telephone and written communications with customers. Coaches all customer service personnel within site location and works with leadership and other managers to provide leadership and direction by communicating and carrying out departmental goals and vision. Ensures compliance to applicable internal policies and procedures; responds to internal audits and certifications. Participates in the development and enhancement of equipment and training procedures and programs which support products and services. Develops, implements and maintains new and revised department operating policies and procedures to increase quality of service and productivity. Implements and monitors tracking and performance monitoring mechanisms. Manages the operations activities for the assigned functional area(s) by planning and scheduling departmental activities, ensuring assigned operations area is adequately staffed and volume of work produced meets product/service standards and exceeds quality standards.
We offer the opportunity for career growth and development in a supportive, professional and pleasant work environment, with a competitive salary and an outstanding benefits package including: Health Dental Vision Life insurance programs for the employee and family Short and long term disability Paid time off, including the opportunity to purchase additional vacation time Generous tuition reimbursement program Banking discounts 401K with company match and pension programs Casual attire
Note: Will be required to work onsite with work from home rotations if located near the following site locations: Englewood, CO, Fargo, ND, Overland Park, KS and Coeur d'Alene, ID. Scheduled Shift: 8am - 10am PST or 12pm-3pm PST Monday - Friday. Will be required to work rotational weekend schedules every few weeks. Occasional Holidays. Basic Qualifications - Bachelor's degree, or equivalent work experience - Up to three years of relevant experience Preferred Skills/Experience - Strong customer service and problem-solving skills - Thorough knowledge of operational functions, systems, policies and procedures of assigned area - Strong knowledge of banking operations - Effective leadership skills - Strong verbal and written communication skills - Strong working knowledge of computer applications, working in a remote environment focused on digital engagement. Benefits: Take care of yourself and your family with U.S. Bank employee benefits. We know that healthy employees are happy employees, and we believe that work/life balance should be easy to achieve. That's why we share the cost of benefits and offer a variety of programs, resources and support you need to bring your full self to work and stay present and committed to the people who matter most - your family.
Learn all about U.S. Bank employee benefits, including tuition reimbursement, retirement plans and more, by visiting usbank.com/careers.
EEO is the Law Applicants can learn more about the company’s status as an equal opportunity employer by viewing the federal EEO is the Law poster.
E-Verify U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.
Salary range reflected is an estimate of base pay and is for the primary location. Base pay range may vary if an offer is made for work in a different location. Pay Range: $47,600.00 - $56,000.00 - $61,600.00
U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.