U.S. Bank Loan Agency Relationship Manager in Dublin, Ireland
A leader in the payments industry, Elavon provides end-to-end payment processing solutions and services to more than one million merchants around the world. If you want to make a difference in your life, your community and your world, join us at Elavon. We know our company is only as strong as our people, and we are committed to your professional growth and success. Elavon is part of the U.S. Bank family, a diverse workplace, where we celebrate the individuality of each member of our global team.
US Bank's Global Corporate Trust team provides trustee and agency services to market participants, including financial institutions, corporates, lenders and their advisers. We provide trust and agency services across the spectrum of debt capital market and loan market products, and our extensive range of service functions include account bank, agent bank, collateral administrator, custodian, escrow agent, facility agent, paying agent, security agent and trustee.
We are looking to hire an experienced Transaction / Relationship Manager to support our Loan Agency offering. We are open to candidates in Dublin (City Quay Offices) or London (City Offices).
The key focus of the role is managing the key customer relationships for the Loan Agency Product: transaction management and document review/negotiation in respect of both new deals closing and existing deal issues/amendments, internal deal set up and review, protecting and growing fee revenues, tracking industry and market developments and understanding competitor capabilities.
Accountabilities for your role
Responsible for the successful retention of existing customer relationships including generating new business from these customers to increase market share and profitability.
Work closely with new business development/sales to solicit new business from current relationships with market influencers or in pursuing brand new business opportunities.
Enhance key relationships with Borrowers, Lenders and Sponsors by providing responsive and professional customer service in all aspects of closing activities and ongoing performance of fiduciary obligations.
Write or assist with fee proposals (where required) based on standard pricing with modifications for unique or non-routine responsibilities/parameters.
Develop and complete a customer-calling program to ensure customer satisfaction, retention, and identification of repeat and new business opportunities.
Deliver outstanding service to existing customers with regard to account information, questions, issues, education, or other requests. Communication may be through correspondence, over the telephone, or face to face.
Coordinate the successful resolution of issues identified by customers with specialised units and respond to customers on the outcome.
Manage growth of fee revenues through repeat business (new deals from existing customers), cost containment, and contribute towards automation/improvement of operational efficiencies.
Monitor outstanding fees via the aged receivables report to better understand customer receivable status and collect those fee receivables in excess of 90 days past due.
Develop and maintain an understanding of deal requirements for the loan agency product and related industry requirements. Stay abreast of market changes, new deal structures and legal changes that affect the performance of the Facility/Security Agent’s duties and obligations.
Accurately perform deal document review using standard bank language (as applicable) to ensure compliance with U.S. Bancorp policies and procedures and regulatory requirements. Effectively evaluate control/risk language and identify the feasibility of the Facility/Security Agent's duties when closing new deals or amending/supplementing existing deals.
For new deals, manage the pre-closing document review process and coordinate comments from outside legal counsel, internal legal counsel (where required), Loan Operations and Analytics teams.
For new deals, negotiate document comments with Borrower/Lender counsel in pre-closing review.
For existing deals, manage document review and negotiation (with external counsel where appropriate) for any ad-hoc issues such as waivers, consents or amendments.
Prepare deal documents for signings/closings, attending in person where required.
Actively manage the loan closing/funding activities on behalf of the Bank, including account set up and coordinating with the Loan Operations team as required.
Perform client account reviews (post-closing and any subsequent review required). Define tickler and compliance issues and annotate documents/highlight to Loan Operations team for use in deal set-up.
Maintain a current level of knowledge and comply with all U.S. Bancorp policies and procedures and all government regulations.
Work in partnership with the Corporate Trust Onboarding team to ensure KYC requirements are completed for all relevant counterparties on new and existing transactions.
Actively ensure compliance with the U.S. Bank Code of Ethics and all Anti-Money Laundering, Bank Secrecy Act, information security and suspicious activity reporting requirements, policies and procedures. Actively participate in any required corporate and business line training in these areas. Follow account opening procedures and understand and follow internal suspicious activity referral requirements and processes, as required for this position. Actively work with customers to understand each customer's normal account activity, as appropriate for this position.
Competencies for your role
1. Customer Service and Relationship Management
Strong customer service focus and relationship management skills to actively maintain key customer relationships.
2.Negotation and Conflict Management
Interpersonal, negotiation and conflict management skills (to include both written and oral
communication) are a must along with the ability to identify and mitigate potential risk.
Appropriately identify and manage risks, in compliance with applicable laws, rules and regulations, and with Company Policy.
4. Ethics and Trust
Maintain high ethical standards; gain the confidence and trust of others through honesty, integrity and authenticity
Technical Competencies for your Role - what are you expected to know?
Thorough knowledge of Facility and Security agency roles
Knowledge of capital markets / loan documentation and closing functions
Corporate Trust and relationship/transaction management experience
Knowledge of loan operations and servicing
Qualifications Required to perform your Role?
- Generally requires a Bachelor’s Degree and/or 5-7 years of related experience. Legal education/experience could be beneficial.
Control Function Disclosure
This role has been identified as a Controlled Function (“CF4”) under the Central Bank of Ireland’s Fitness & Probity Regime. Accordingly, the Company must be satisfied on reasonable grounds that the role holder complies at all times with the Fitness and Probity Standards. Applicants agree to permit the Company (or its agents) to conduct such due diligence as it deems necessary to satisfy itself on reasonable grounds that you comply with the Fitness and Probity Standards and that you will provide the Company with all information and/or documentation relating to your qualifications, experience, employment history, financial soundness and other interests that the Company requests for that purpose.
If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants (https://careers.usbank.com/global/en/disability-accommodations-for-applicants) .
Learn how the way we work at U.S. Bank (https://assets.phenompeople.com/CareerConnectResources/prod/UBNAGLOBAL/documents/Thewaywework-1666895142717.pdf) drives meaningful relationships with our customers and collaboration across the company.
We offer an exciting, fast-paced and diverse working environment with employees of many different nationalities. We provide benefits to help you protect your health and financial security; and give you peace of mind. We also invest in your career growth with development resources that give you the opportunity to stretch and shine.
This is an Elavon posting. Elavon is a part of the U.S. Bank family.
U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.