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U.S. Bank Global Fund Custody Onboarding Specialist in Dublin, Ireland

A leader in the payments industry, Elavon provides end-to-end payment processing solutions and services to more than one million merchants around the world. If you want to make a difference in your life, your community and your world, join us at Elavon. We know our company is only as strong as our people, and we are committed to your professional growth and success. Elavon is part of the U.S. Bank family, a diverse workplace, where we celebrate the individuality of each member of our global team.

Job Description

We have a newly created position to be part of the Global Fund Custody team as an onboarding specialist. You will provide hands-on support to customers/clients with their onboarding needs, as well as guidance and education throughout the onboarding process and their experience.

As a Specialist, you will manage onboarding events and establish new, Investment Services accounts of various sizes. These accounts are established to custody assets of mutual funds and investment portfolio accounts.

As a Specialist, you will be accountable for the following:

  • Effectively support the Business Development Officers by participating in prospect client presentations regarding the custody onboarding process

  • Effectively support our partner investment advisor relationships by participating in onboarding calls and partner with Global Fund Custody Management to ensure smooth transition from onboarding to ongoing support

  • Serve as an escalation point for clients

  • Instruct the opening and setup of accounts to be established in the system of record. Instruct establishment of fees for new accounts

  • Communicate efforts and status updates to Relationship Managers and Regional Coordinators, escalating as needed

  • Ensure appropriate new account documentation is retained in house and maintains client profile information.

Please note this is a client onboarding role and not an AML/KYC role and we are hoping to find someone who ideally will bring some knowledge of client onboarding / account management.

Basic Qualifications:

  • Associate degree, or equivalent work experience

  • Four to six years of job-related experience - custody experience would be highly beneficial.

Preferred Skills/Experience

  • Knowledge of account management, trust operations, project management, and legal regulations

  • Ability to resolve complex problems with minimal guidance

  • Excellent interpersonal, verbal and written communication skills

  • We offer a hybrid working model which is 3 days in the office and 2 from home with the role being based in our Cherrywood office in the South of Dublin



If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants (https://careers.usbank.com/global/en/disability-accommodations-for-applicants) .

Benefits :

We offer an exciting, fast-paced and diverse working environment with employees of many different nationalities. We provide benefits to help you protect your health and financial security; and give you peace of mind. We also invest in your career growth with development resources that give you the opportunity to stretch and shine.

This is an Elavon posting. Elavon is a part of the U.S. Bank family.