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U.S. Bank Customer Account Manager - Junior in Dublin, Ireland

A leader in the payments industry, Elavon provides end-to-end payment processing solutions and services to more than one million merchants around the world. If you want to make a difference in your life, your community and your world, join us at Elavon. We know our company is only as strong as our people, and we are committed to your professional growth and success. Elavon is part of the U.S. Bank family, a diverse workplace, where we celebrate the individuality of each member of our global team.

Job Description

Job Description

Responsible for proactive support and service to an assigned portfolio of small to medium-sized Elavon clients via telephone or email. Responsibilities include account maintenance, growth, increased profitability, overall client satisfaction, and projects and to identify opportunities to enhance the profitability of the client relationship. Sells a full range of merchant processing products and services. This role is the escalation point for both internal and external client issues.


  • Achieve set monthly targets in respect of sales and accounts retained

  • Follow up on each account with customers to ensure the customer understands the offering / promotion you are presenting to them;

  • Provide accurate reports on daily, weekly, monthly activity, including inbound and outbound calls. Responsible for forecast of: revenue & in year new business.

  • Achieve and deliver on key KPI’s as set out by line manager.

  • Update the CRM systems with the outcome and success of each communication with the customer;

  • solutions as introduced. Ensure that upselling and cross selling where appropriate is introduced.

  • Maintain awareness and knowledge of the business market, card payment industry, competitors and internal activities to ensure that all business opportunities are identified, considered and closed appropriately


  • At least 1-2 years’ experience in a customer account management role in a sales driven environment.

  • Evidence of consistently hitting and overachieving revenue targets.

  • Ability to prioritize and manage a large portfolio with a strong focus on retention and growing your book of business.

  • Excellent time management and organisational skills.

  • Leaving Certificate or equivalent as standard

  • Proven ability to develop and maintain relationships at all levels of a company.

  • Broad commercial and financial acumen and awareness of issues involved in negotiating and has ability to negotiate logically and constructively.

  • An influential and highly effective communicator (verbal/non-verbal/written) with strong interpersonal skills.

  • A team player able to work and support colleagues across a multinational organisation

  • A willingness to accept change and the ability to maintain effectiveness in a changing environment

  • Strong relationship building and influencing skills.

  • Interested in learning about the Elavon business and has a general ‘can-do’ attitude.


  • Collaboration – Build partnerships and promote a culture of teamwork to drive one U.S. Bank

  • Customer Centricity – Build strong customer relationships and deliver customer centric solutions

  • Drive for Results – Hold self and others accountable to consistently achieve meaningful results.

  • Inclusion – Build a culture of equity and inclusion in which diverse ideas, talent and perspectives are welcomed and encouraged.

This role has been identified as a Controlled Function (“CF4”) under the Central Bank of Ireland’s Fitness & Probity Regime. Accordingly, the Company must be satisfied on reasonable grounds that the role holder complies at all times with the Fitness and Probity Standards. Applicants agree to permit the Company (or its agents) to conduct such due diligence as it deems necessary to satisfy itself on reasonable grounds that you comply with the Fitness and Probity Standards and that you will provide the Company with all information and/or documentation relating to your qualifications, experience, employment history, financial soundness and other interests that the Company requests for that purpose.




If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants (https://careers.usbank.com/global/en/disability-accommodations-for-applicants) .

Learn how the way we work at U.S. Bank (https://assets.phenompeople.com/CareerConnectResources/prod/UBNAGLOBAL/documents/Thewaywework-1666895142717.pdf) drives meaningful relationships with our customers and collaboration across the company.

Benefits :

We offer an exciting, fast-paced and diverse working environment with employees of many different nationalities. We provide benefits to help you protect your health and financial security; and give you peace of mind. We also invest in your career growth with development resources that give you the opportunity to stretch and shine.

This is an Elavon posting. Elavon is a part of the U.S. Bank family.