U.S. Bank Salesforce Business Systems Analyst - Remote (US Only) in Concord, New Hampshire
At U.S. Bank, we're passionate about helping customers and the communities where we live and work. The fifth-largest bank in the United States, we’re one of the country's most respected, innovative and successful financial institutions. U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.
U.S. Bank is seeking a motivated Salesforce System Administrator with Financial Service Cloud experience to contribute toward the success of our Salesforce initiatives.
Responsible for configuration, administration, security, and functional architecture of our Corporate CRM platform.
Participates in testing, training, and implementation of application changes. Innovates as a Salesforce expert, providing guidance on workflows and efficiency improvements within Salesforce for our Sales and Product teams.
Advocate for our end users, ensuring proposed solutions are in their best interest.
This position requires strong communication skills in order to cultivate feedback from our end users to enhance the platform and improve user engagement.
Serves as consultant to internal business groups on process improvement projects designed to improve their business results. Partners with the Product Managers and Business Stakeholders to identify, refine, and document detailed business needs.
Leads clients and technical staff to investigate, analyze, and resolve application problems related to system functions.
Often first point of contact for user support and problem solving. Frequently interfaces with business lines, including management, and/or internal resources to ensure quality, timeliness, and testing of all project/release work.
Works with technology and application development teams to design or select solutions that appropriately meet the business needs for large projects. Reviews and validates test plan approaches for proper functionality coverage. May coordinate and execute test plans.
Salesforce Administrator Certification (at a minimum) is necessary for this role along with experience with work management tools leveraged for documenting use cases.
Successful applicants will exemplify U.S. Bank's ethical principles of uncompromising integrity, respect for others, accountability for decisions and actions, and good citizenship.
-Bachelor's degree or equivalent work experience
-At least 6 years’ experience with activities, tasks, practices and deliverables for assessing and documenting business opportunities, benefits, risks, and success factors of potential applications.
Working experience in:
-IT project management
-Prefer candidates with experience in Financial Services Industry specifically in either Business Banking, Corporate Banking, Corporate Payment Systems, or Corporate Trust
-Ideal candidates would have Salesforce platform experience, preferably in a Systems Administration role
Extensive experience in:
-System development life cycle
-IT standards, procedures, policy
-Modeling: data, process, events, objects
-Business process modeling
Subject matter expert in:
*This role is not eligible for H1B or STEM Visa Assistance or Transfer*
If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants (https://careers.usbank.com/global/en/disability-accommodations-for-applicants) .
Take care of yourself and your family with U.S. Bank employee benefits. We know that healthy employees are happy employees, and we believe that work/life balance should be easy to achieve. That's why we share the cost of benefits and offer a variety of programs, resources and support you need to bring your full self to work and stay present and committed to the people who matter most - your family.
Learn all about U.S. Bank employee benefits, including tuition reimbursement, retirement plans and more, by visiting careers.usbank.com .
EEO is the Law
Applicants can learn more about the company’s status as an equal opportunity employer by viewing the federal EEO is the Law (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf) poster.
U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program (https://careers.usbank.com/verification-of-eligibility-for-employment) .
Salary range reflected is an estimate of base pay and is for the primary location. Base pay range may vary if an offer is made for work in a different location. Pay Range: $95,540.00 - $112,400.00 - $123,640.00
Due to legal requirements, U.S. Bank requires that the successful candidate hired for some positions be fully-vaccinated for COVID-19, absent being granted an accommodation due to a medical condition, pregnancy, or sincerely held religious belief or other legally required exemption. For these positions, as part of the conditional offer of employment, the successful candidate will be asked to provide proof of vaccination or approval for an accommodation or exemption upon hire.
U.S. Bank will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance.
U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.