U.S. Bank UXDesign Senior Experience Architect in Concord, California
At U.S. Bank, we're passionate about helping customers and the communities where we live and work. The fifth-largest bank in the United States, we’re one of the country's most respected, innovative and successful financial institutions. U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.
Job DescriptionESSENTIAL FUNCTIONS:
Employ a range of human-centered, accessible design techniques, such as conceptual models, personas, user flows, wireframes, and interactive prototypes, to determine and convey design decisions Optimize experience architecture to promote findability and usability, while accommodating technical and business needs/constraints Partner with business analysts, developers, accessibility consultants, testers, product owners and compliance specialists to translate requirements into experience architectures Reviews artifacts and deliverables from peers to ensure they accurately represent or improve upon the U.S. Bank layout, design and interaction patterns Accurately interpret how the U.S. Bank brand is applied to interaction modules, screen layouts, style guides, pattern libraries, images, icons and other visual elements. Collaboratively partner with UX peers (visual designers, content writers, accessibility consultants, researchers, prototypers, and strategists) to create world class customer experiences Formally observe user interviews and usability sessions Work concurrently on multiple tasks or projects in an agile environment Deliver assets of record, e.g., wireframes, versioned prototypes, flow / process diagrams, etc. Participate in validating code is built as designed during projects (according to brand standards, style guides and pattern libraries)
It is the individual responsibility of every employee to maintain a current awareness and understanding of and to fully comply with U.S. Bancorp’s “Code of Ethics”. Each employee is expected to maintain an awareness of the laws, regulations, internal policies and procedures that are appropriate for his/her position.
SPECIFICATIONS: This is a general description which covers all levels/grades of the job. Level/grade assignments are determined by the attached leveling guidelines. Minimum qualifications are outlined below: Knowledge of UX best practices, interactive design principles, information architecture and experience architecture. Service Design knowledge a plus. Knowledge of design thinking process and framework, and familiarization with workshop and co-creations Knowledge of website architecture, interactive design principles, web usability, and online marketing and business needs Experience with user-centered design from concept to delivery Experience/familiarity with CSS and responsive design Familiar with common design software Experience working in a cross-channel environment, including desktop/laptop, mobile, devices and brick-and-mortar locations. Internal facing systems experience a plus. Experience collaborating with large teams Great communication, facilitation and presentation skills Ability to problem-solve and work independently Requires a Bachelor’s degree
The Senior Experience Architect (XA) has deep knowledge a range of human-centered, accessible design techniques, such as conceptual models, personas, user flows, wireframes, and interactive prototypes. Optimizes experience architecture to promote findability and usability while accommodating technical needs/constraints. Presents and reviews conceptual models, personas, user flows, wireframes, and interactive prototypes artifacts with teammates with the intent to grow in skill. Guides the efforts to identify the opportunities and limitations of the organization’s current and future technology platforms and channels, ensuring experience needs drive implementation choices. Guides the Sr. XAs and XAs in identifying the organization’s goals and simultaneously identify where the opportunities are across audience groups in order to determine the right experience in the right formats and channels. Principals are the senior most subject matter experts. Managers are formally tasked with guiding and mentoring a team of XAs.
Requires a Bachelor’s degree and 5-8 years of related work experience and 1-4 years team leadership experience. An emphasis on Service Design, Experience Architecture or Information Architecture is preferred. Proven UX or digital industry involvement preferred.
The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.
U.S. Bank will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance.
Benefits: Take care of yourself and your family with U.S. Bank employee benefits. We know that healthy employees are happy employees, and we believe that work/life balance should be easy to achieve. That's why we share the cost of benefits and offer a variety of programs, resources and support you need to bring your full self to work and stay present and committed to the people who matter most - your family.
Learn all about U.S. Bank employee benefits, including tuition reimbursement, retirement plans and more, by visiting usbank.com/careers.
EEO is the Law Applicants can learn more about the company’s status as an equal opportunity employer by viewing the federal EEO is the Law poster.
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U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.