U.S. Bank Wealth Banking Services Operations Manager 3 - Cincinnati, OH in Cincinnati, Ohio
At U.S. Bank, we're passionate about helping customers and the communities where we live and work. The fifth-largest bank in the United States, we’re one of the country's most respected, innovative and successful financial institutions. U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.
Wealth Banking Services (WBS) was formed within U.S. Bank Wealth Management to exclusively offer wholesale private banking products and services to end clients of partner custodians via third party financial intermediaries such as Registered Investment Advisors (RIAs) and Broker-Dealers. The main product offering of WBS is securities-based lending with the full suite of custom private banking products included in the offering
The manager will directly and through staff, manage and coordinate the operational and staffing activities for high net worth client private banking products. Ensure quality service and effective operations support for all assigned internal and external customers. Accomplish results through the effective management of non-exempt staff. Administer corporate policies and procedures and ensures compliance with applicable laws and regulations. Participate in the review and recommendation of operational systems and procedures affecting assigned units, coordinating system conversions from an operations perspective.
Ensure that Wealth Banking Services is adequately staffed, trained and meet performance standards.
Manage the operations activities by planning and scheduling meetings, workload and coordinate with related departments ensuring that operational schedules are met.
Review and recommend new methods and procedures to make daily operations in assigned area more efficient.
Participate in the development and enhancement of product services and/or training procedures; may participate in project task forces or user groups to represent the department on training or system needs.
Interface with other business partners etc. to resolve customer service issues. Follow up with resolution of problems to ensure timely response and customer service.
Provide reports to keep senior managers informed of operations activities; make formal presentations to senior management as required.
Plan, develop, implement and control assigned organization and budget functions.
Implement and execute employee relations policies and various other human resources programs and policies.
Bachelor's degree, or equivalent work experience
Five to eight years of operations-related experience
Advanced knowledge of operation functions, systems, policies and procedures for the assigned area
Broad understanding and practical application of applicable laws and regulations
Strong organizational, managerial and project management skills
Well-developed customer relations skills
Excellent interpersonal, verbal and written communication skills
Ability to manage multiple tasks/projects and deadlines simultaneously
Thorough knowledge of banking operations and human resources
Two or more years of experience in Wealth Management and/or Private Banking
Take care of yourself and your family with U.S. Bank employee benefits. We know that healthy employees are happy employees, and we believe that work/life balance should be easy to achieve. That's why we share the cost of benefits and offer a variety of programs, resources and support you need to bring your full self to work and stay present and committed to the people who matter most - your family.
Learn all about U.S. Bank employee benefits, including tuition reimbursement, retirement plans and more, by visiting usbank.com/careers (https://www.usbank.com/careers/index.html) .
EEO is the Law
Applicants can learn more about the company’s status as an equal opportunity employer by viewing the federal EEO is the Law (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf) poster.
U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program (https://www.usbank.com/careers/verification-of-eligibility-for-employment.html) .
Our 74,000 employees work across departments to help our millions of retail, business, wealth management, payment, commercial and corporate, and investment services customers across the country and around the world turn their dreams into reality. Our employees are empowered to create change and drive our future, and we pride ourselves on diligently and ethically upholding U.S. Bank’s best-in-class financial record and legacy of more than 150 years in banking. Most importantly, we put people first, cultivating and treasuring meaningful relationships with the customers we serve, the colleagues we support and the communities where we live and work.