U.S. Bank Jobs

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U.S. Bank Special Assets Case Manager in Cincinnati, Ohio

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Job Description

The Special Asset Case Manager will be responsible for partnering with internal business lines, internal law division and external law firms to resolve legal issues (including but not limited to: property disputes, tax issues, HOA summons and complaints, lien priority issues, receiverships, escalated property violation issues, contested evictions, partitions, takings, and mechanics liens) which may require external law firms to appear on behalf of U.S. Bank. They will provide analytical support in these matters including hiring legal counsel to ensure U.S. Bank is properly represented on matters where collateral may be affected.

The Special Asset Manager performs research, analysis, and maintains well-written case summaries to ensure business line visibility and understanding of the issues at hand. The Special Asset Case Manager will be comfortable communicating with all levels of management and ensures attorney-client work privilege is always maintained.

This role is hybrid. Team members who are in a hybrid role typically spend 3 days a week at the listed U.S. bank location, while having flexibility on their work location for the other working days.

Basic Qualifications

  • High school diploma or equivalent

  • Five or more years of experience in administrative support activities

Essential Functions:

-Engage default firms to protect U.S. Bank’s interest

-Perform research and analysis of loans

-Monitor legal issue populations with emphasis to resolve issues in timely manner

-Participate in conference calls with default firms, partnering business lines, and leadership team

-Work various reports to provide insight of loan population to partnering business lines and leadership team

-Create and maintain case summaries on each file within population

Preferred Skills/Experience

-3-5 years experience in mortgage servicing, with at least some default servicing experience.

-Self Driven and highly motivated

-Good verbal, grammatical and written communication skills

-Well-developed reading, writing, and mathematical skills

-Ability to manage multiple tasks/projects and deadlines simultaneously

-Proficient PC skills, especially Microsoft Office applications and graphics

-Demonstrated administrative skills and acute attention to detail

-Strong organization and time management skills

-Strong Problem-Solving and analytical skills



If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants (https://careers.usbank.com/global/en/disability-accommodations-for-applicants) .

Learn how the way we work at U.S. Bank (https://assets.phenompeople.com/CareerConnectResources/prod/UBNAGLOBAL/documents/Thewaywework-1666895142717.pdf) drives meaningful relationships with our customers and collaboration across the company.


Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):

  • Healthcare (medical, dental, vision)

  • Basic term and optional term life insurance

  • Short-term and long-term disability

  • Pregnancy disability and parental leave

  • 401(k) and employer-funded retirement plan

  • Paid vacation (from two to five weeks depending on salary grade and tenure)

  • Up to 11 paid holiday opportunities

  • Adoption assistance

  • Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

EEO is the Law

U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors. Applicants can learn more about the company’s status as an equal opportunity employer by viewing the federal KNOW YOUR RIGHTS (https://eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf) EEO poster.


U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program (https://careers.usbank.com/verification-of-eligibility-for-employment) .

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, US Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401k contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $20.00 - $26.25 - $28.88