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U.S. Bank Principal Systems Engineer (Mac/Jamf Pro Administrator) - Telecommute in Cincinnati, Ohio

At U.S. Bank, we're passionate about helping customers and the communities where we live and work. The fifth-largest bank in the United States, we’re one of the country's most respected, innovative and successful financial institutions. U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.

Job Description

The Principal Systems Engineer will ensure best in class performance & availability for business capabilities and growth through IT Service Management. The scope will include solving operational issues for all Jamf Pro managed devices and macOS related services to support all clients and service levels while following all ITSM best practices. This requires excellent communication skills to work across teams to solve daily operational incidents and to coordinate Endpoint management activities. The successful candidate will manage conflicts and escalation to achieve results, while maintaining excellent working relationships across the teams. The successful candidate will also possess analytical and problem-solving skills.

Responsibilities include:

  • Implementation, maintenance, administration, and configuration of the enterprise Jamf Pro environment

  • Developing and maintaining Mac deployment automation architecture, design/migration, and troubleshooting

  • Packaging of macOS applications to be distribute using Jamf Pro

  • A working knowledge of integrating Mac systems into a primarily Windows and Active Directory Domain environment.

  • End-user facing expertise in providing support for Apple hardware and software issues within end-user computer systems

  • Engaging Managed Service organizations to address quality JAMF policies and configuration and process concern.

  • Contribute to development and ongoing improvement of industry best practices and standards for deploying enterprise Mac technologies

  • Investigate, analyze and resolve technical issues and actively pursue mechanisms for preventing, or automating the response to reoccurrences

  • Participate within the Agile Sprints in the Product Management and Engineering organization to ensure quality execution of all OS related changes that will affect the operations and support organization.

  • Develop Knowledge Base articles related to macOS and Jamf Pro

  • Engage and ensure any security changes or initiatives that might have Jamf related impacts are evaluated and reviewed.

  • Engage in any changes with vendors to streamline Jamf related processes

Basic Qualifications

  • Associate's degree or equivalent work experience

  • At least 7 years of experience within a general information technology (IT) environment

  • At least 7 years of experience with the design, development and support of technology infrastructure

Preferred Skills/Experience

  • 3-5 years of prior experience supporting and managing Mac’s in an enterprise environment using Jamf Pro or other MDM.

  • Jamf 200 or 300 Certification

  • Familiarity with all recent releases of macOS (High Sierra, Mojave, Catalina, Big Sur). (features, patching, upgrades etc.)

  • In depth knowledge and expertise using and managing Jamf Pro server policies and config profiles.

  • Familiarity with various tools to assist in the deconstruction and rebuilding of installer packages

  • Scripting language knowledge in Bash or Python

  • An in-depth understanding of the macOS provisioning process using Automated Enrollment/DEP

  • In-depth knowledge of FileVault and secure token workflows.

  • Experience in working with third-party engineering level support (Apple, JAMF, various security vendors)

  • The ability to clearly communicate to both team members and the end user community.

Desired Skills / Experience:

  • Jamf 400 or CCE Certification

  • Comfortable working within a managed Change process environment

  • Familiarity with integration of Apple devices (Mac laptop, desktop, iOS mobile devices)

  • Install, configure and maintain Acronis Connect on Windows Servers

San Francisco:

U.S. Bank will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance.


Salary range reflected is an estimate of base pay and is for the primary location. Base pay range may vary if an offer is made for work in a different location.


Take care of yourself and your family with U.S. Bank employee benefits. We know that healthy employees are happy employees, and we believe that work/life balance should be easy to achieve. That's why we share the cost of benefits and offer a variety of programs, resources and support you need to bring your full self to work and stay present and committed to the people who matter most - your family.

Learn all about U.S. Bank employee benefits, including tuition reimbursement, retirement plans and more, by visiting usbank.com/careers (https://www.usbank.com/careers/index.html) .

EEO is the Law

Applicants can learn more about the company’s status as an equal opportunity employer by viewing the federal EEO is the Law (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf) poster.


U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program (https://www.usbank.com/careers/verification-of-eligibility-for-employment.html) .

Our 74,000 employees work across departments to help our millions of retail, business, wealth management, payment, commercial and corporate, and investment services customers across the country and around the world turn their dreams into reality. Our employees are empowered to create change and drive our future, and we pride ourselves on diligently and ethically upholding U.S. Bank’s best-in-class financial record and legacy of more than 150 years in banking. Most importantly, we put people first, cultivating and treasuring meaningful relationships with the customers we serve, the colleagues we support and the communities where we live and work.