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U.S. Bank IRS Lockbox Operations Processor in Cincinnati, Ohio

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Job Description

As an IRS operation processor, you will be working within strict deadlines in a fast-paced production environment processing payments received from the IRS doing data entry and mail extraction. This is a cross-functional position that provides production support to multiple groups within Operations Services or enterprise wide.

This role will require an Internal Revenue Service (IRS) Clearance to start employment. Typically, this process can take anywhere between 6 - 8 weeks, however, may vary.

Why you should apply:

  • You have experience working in a production environment such as a lockbox or some other production environment related to the financial industry.

  • You're able to be on their feet 8+ hours per day and have the ability to lift at least 50 pounds on a routine basis.

  • This is a full-time, first shift Mon - Friday schedule from 8:00am-4:30pm. At times, working overtime may be required depending on business needs and peak season. This will include the need to work weekends during IRS peak month of the month of April.

  • Hourly pay: $20 per hour.

  • Position eligible for 5% shift bonus based on performance

  • Location: 1401 Dalton St. Cincinnati, OH 45214

This is a cross-functional position that provides production support to multiple groups within Operations Services or enterprise wide. Executes a variety of routine tasks within multiple operational systems and interacts with multiple internal partners. Duties may include functions related to transaction processing, data entry, archiving, researching, machine troubleshooting and vendor/client interaction over the phone or email. May have direct contact with third-party vendors and/or external customers. Researches exceptions and escalate issues to management as appropriate. May have the opportunity to recommend and implement developed processing improvements within production. Certain positions will require the ability to move trays and carts of work, stand or sit for extended periods of time, and repetitive motions.


1. Pre-extraction processing reconciliation payments and supplemental documents for multiple accounts.

2. Operate light machinery by scanning, sorting, prepping, keying payments and supplemental documents into our system to process.

3. Processing and depositing checks and invoices received by mail as well as review checks/invoices for special instructions given by customers and determine the appropriate item handling.

The function of this position may include processing and depositing checks and invoices received by mail as well as review checks/invoices for special instructions given by customers and determine the appropriate item handling.

Basic Qualifications

- High school diploma or equivalent

- One to two years of related work experience

Preferred Skills/Experience

- Proficient typing, and accuracy, and 10-key skills.

- Excellent time management skills and execution of tasks in a fast-paced environment.

- Ability to work in a cross functional, collaborative team environment and independently.

- Proficient computer navigation skills using a variety of software packages including Microsoft Office applications

- Thorough knowledge of applicable bank and department policies, procedures, products and support systems

- Proven commitment to high quality customer service

- Ability to work well with external and internal customers

- Good time management skills to maximize production and execution of tasks in a fast-paced environment

- Ability to identify, analyze and resolve exceptions through data interpretation

- Effective verbal and written communication skills



If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants (https://careers.usbank.com/global/en/disability-accommodations-for-applicants) .


Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):

  • Healthcare (medical, dental, vision)

  • Basic term and optional term life insurance

  • Short-term and long-term disability

  • Pregnancy disability and parental leave

  • 401(k) and employer-funded retirement plan

  • Paid vacation (from two to five weeks depending on salary grade and tenure)

  • Up to 11 paid holiday opportunities

  • Adoption assistance

  • Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

EEO is the Law

U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors. Applicants can learn more about the company’s status as an equal opportunity employer by viewing the federal KNOW YOUR RIGHTS (https://eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf) EEO poster.


U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program (https://careers.usbank.com/verification-of-eligibility-for-employment) .

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $20.00 - $20.00 - $22.00

U.S. Bank accepts applications for this position on an ongoing basis.