U.S. Bank Jobs

Job Information

U.S. Bank Customer Communications Project Manager in Cincinnati, Ohio

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Job Description

This position is not eligible for visa sponsorship.

This role is hybrid. Team members who are in a hybrid role typically spend three days a week at the listed U.S. Bank location(s), while having flexibility on their work location for the other working days.

U.S. Bank is currently seeking a Communications Project Owner, who will be responsible for the development, coordination, and implementation of programs and strategies to support the communication objectives of the business line. The successful candidate must have the ability to lead/manage projects with limited guidance and provide communication tools that are customer-centric.

Additional responsibilities include:

  • Supports the customer communication objectives of identified business line

  • Ensures the consistent and successful distribution and implementation of customer-centric communication initiatives that ladder up to the brand

  • Evaluates and measures results to optimize project and ROI

  • Leads cross-functional teams that focus on customer-centric, multi-channel communications programs to maximize acquisition, retention, and engagement

  • Owns project(s) that provides solutions and problem solves for business line objectives

  • Creates and implements technology requirements for comms initiatives

  • Collaborates with internal partners to ensure that all communication programs are in accordance with the objectives, all laws, regulations, and bank policies

  • Completes projects on time and on budget, as outlined in project plans

  • Provides communication resources, expertise, and guidance for business line leaders

  • Communicates effectively with senior management

  • Maintains awareness of changing market dynamics and collaborates with third party vendors and partners to test and learn new ways to engage and communicate with customers and prospects

Basic Qualifications

  • Master's degree, or equivalent work experience

  • 10 or more years of experience in project management activities

  • Two or more years of managerial experience

Preferred Skills/Experience

  • Proven ability to deliver results

  • Strong project management skills; CapEx and Communications experience is a plus

  • Ability to manage complex technology-based projects

  • Critical thinker that collaborates to identify opportunities and priorities

  • Ability to thrive in a complex, fast-paced environment adapting to the changing market environment

  • Demonstrated agility in thinking and delivery, specifically with technology

  • Strong organizational, interpersonal, and team-building skills

  • Excellent written and verbal communication skills, including presentation skills

  • Ability to interact and effectively communicate with U.S. Bank leadership

  • Proven ability to manage multiple projects and assignments that are delivered on target, on time, and on budget

  • Proficient in software and programs that may be necessary to this position

#INDJC #LI-Hybrid

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants (https://careers.usbank.com/global/en/disability-accommodations-for-applicants) .

Learn how the way we work at U.S. Bank (https://assets.phenompeople.com/CareerConnectResources/prod/UBNAGLOBAL/documents/Thewaywework-1666895142717.pdf) drives meaningful relationships with our customers and collaboration across the company.


Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):

  • Healthcare (medical, dental, vision)

  • Basic term and optional term life insurance

  • Short-term and long-term disability

  • Pregnancy disability and parental leave

  • 401(k) and employer-funded retirement plan

  • Paid vacation (from two to five weeks depending on salary grade and tenure)

  • Up to 11 paid holiday opportunities

  • Adoption assistance

  • Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

EEO is the Law

U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors. Applicants can learn more about the company’s status as an equal opportunity employer by viewing the federal KNOW YOUR RIGHTS (https://eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf) EEO poster.


U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program (https://careers.usbank.com/verification-of-eligibility-for-employment) .

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, US Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401k contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $125,715.00 - $147,900.00 - $162,690.00