U.S. Bank Jobs

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U.S. Bank Consumer Loan, Lease, and Line Customer Service Supervisor-Cincinnati, OH in Cincinnati, Ohio

At U.S. Bank, we're passionate about helping customers and the communities where we live and work. The fifth-largest bank in the United States, we’re one of the country's most respected, innovative and successful financial institutions. U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.

Job Description

Under the general direction of a department manager, responsible for supervising the day-to-day activities related to all loan servicing functions. Provides supervision and guidance to employees in assigned area(s); manages their work flow, ensuring timelines, quality and service expectations are met. Interfaces with other departments, regions, vendors, agencies, etc., to resolve support-related issues. Communicates new policies, procedures, and products to staff. Maintains a high level of customer service both internally and externally. Provides ongoing training, coaching, motivating, and team building of support staff. Recommends hires, transfers, terminations, salary adjustments, performance standards, and reviews of support staff. Approves employee time records, work assignments, vacations, sick pay, etc.

Basic Qualifications

  • Bachelor's degree, or equivalent work experience

  • Four or more years of business-related experience

Preferred Skills/Experience

  • Good understanding of all aspects of loan processing and loan servicing support functions along with the associated operational policies and practices

  • Strong decision-making, analytical and problem-solving skills

  • Good organizational and project management skills

  • Ability to manage multiple tasks/projects and deadlines simultaneously

  • Basic knowledge of human resources policies and programs

  • Effective interpersonal skills

  • Ability to thrive in a team environment and effectively lead individuals


Take care of yourself and your family with U.S. Bank employee benefits. We know that healthy employees are happy employees, and we believe that work/life balance should be easy to achieve. That's why we share the cost of benefits and offer a variety of programs, resources and support you need to bring your full self to work and stay present and committed to the people who matter most - your family.

Learn all about U.S. Bank employee benefits, including tuition reimbursement, retirement plans and more, by visiting usbank.com/careers (https://www.usbank.com/careers/index.html) .

EEO is the Law

Applicants can learn more about the company’s status as an equal opportunity employer by viewing the federal EEO is the Law (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf) poster.


U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program (https://www.usbank.com/careers/verification-of-eligibility-for-employment.html) .

Our 74,000 employees work across departments to help our millions of retail, business, wealth management, payment, commercial and corporate, and investment services customers across the country and around the world turn their dreams into reality. Our employees are empowered to create change and drive our future, and we pride ourselves on diligently and ethically upholding U.S. Bank’s best-in-class financial record and legacy of more than 150 years in banking. Most importantly, we put people first, cultivating and treasuring meaningful relationships with the customers we serve, the colleagues we support and the communities where we live and work.