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U.S. Bank CBB QA Practices Manager in Cincinnati, Ohio

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Job Description

Partners with leaders in their assigned Line of Business, Risk/Compliance/Audit (RCA) Consultants, and other RCA Managers to, depending on the function, oversee the successful creation, implementation, and maintenance of an effective risk management framework. Lead projects and/or activities that ensure compliance with applicable federal, state, and local laws and regulations. Facilitate the identification of gaps and drive solutions that minimize losses resulting from inadequate internal processes, systems, or human errors. Ensures the active identification, response and/or escalation of risks as appropriate. May influence policies and procedures to maximize profit potential and minimize regulatory exposure. Accountable for an effective partnership between the Line of Business and the Lines of Defense.

Basic Qualifications

  • Bachelor's degree, or equivalent work experience

  • Typically more than eight years of applicable experience

Preferred Skills/Experience

  • Advanced knowledge of applicable laws, regulations, financial services, and regulatory trends that impact their assigned line of business

  • Advanced understanding of the business line’s operations, products/services, systems, and associated risks/controls

  • Thorough knowledge of Risk/Compliance/Audit competencies

  • Strong leadership and management skills of processes, projects and people

  • Effective written and verbal communication skills

  • Strong analytical, problem-solving and negotiation skills

  • Proficient computer skills, especially Microsoft Office applications

  • Applicable professional certifications

This position assists the Consumer & Business Banking (CBB) Risk Quality Assurance (QA) Practices Director to design, facilitate, and maintain monitoring controls to promote consistent adherence to CBB QA Procedures, Business Line Quality Assurance (BLQA) Policy, and best practices throughout the QA lifecycle. This includes work on a variety of projects supporting QA methodology and professional practices, including the QA Annual Plan, QA Procedures, Templates, Training, and QA Practices Peer Reviews.

The responsibilities include:

  • Coordinate with QA testing teams to identify planned QA coverage, scope, and frequency of testing over CBB controls in accordance with BLQA Policy. Includes facilitating annual plan inputs, documentation, approvals, and publication as well as quarterly plan updates.

  • Oversee the CBB QA’s completion of control Test Execution records and control ratings in line with BLQA Guidance on a quarterly basis.

  • Complete quarterly QA Reporting summarizing control testing results completed by CBB QA.

  • Maintain the CBB QA procedures and templates for the quality assurance teams to utilize for testing. Maintain related change management documentation. Ensure the methodology is adequately vetted, approved, and communicated to QA team.

  • Develop and present training over QA procedures and Bank Policies to the CBB QA department. Periodically update training as methodology changes.

  • Oversee the completion of a QA Practice Peer Reviews to assess overall adherence to CBB QA Procedures, BLQA Policy, and best practices throughout the QA lifecycle. Communicate results of peer reviews to QA Management. Share best practices and opportunities for improvements with QA department.

  • Complete follow-up on previously identified Peer Review findings and perform validation as needed.

  • Perform other duties as assigned by QA Management.

  • Preferred certificated CPA/CIA

The role offers a hybrid/flexible schedule, which means there's an in-office expectation of 3 or more days per week and the flexibility to work outside the office location for the other days.

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants (https://careers.usbank.com/global/en/disability-accommodations-for-applicants) .

Benefits:

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):

  • Healthcare (medical, dental, vision)

  • Basic term and optional term life insurance

  • Short-term and long-term disability

  • Pregnancy disability and parental leave

  • 401(k) and employer-funded retirement plan

  • Paid vacation (from two to five weeks depending on salary grade and tenure)

  • Up to 11 paid holiday opportunities

  • Adoption assistance

  • Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

EEO is the Law

U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors. Applicants can learn more about the company’s status as an equal opportunity employer by viewing the federal KNOW YOUR RIGHTS (https://eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf) EEO poster.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program (https://careers.usbank.com/verification-of-eligibility-for-employment) .

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $116,280.00 - $136,800.00 - $150,480.00

U.S. Bank will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance.

Job postings typically remain open for approximately 20 days of the posting date listed above, however the job posting may be closed earlier should it be determined the position is no longer required due to business need. Job postings in areas with a high volume of applicants, such as customer service, contact center, and Financial Crimes investigations, remain open for approximately 5 days of the posting listed date.

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