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U.S. Bank Principal Agile Coach in Chicago, Illinois

At U.S. Bank, we're passionate about helping customers and the communities where we live and work. The fifth-largest bank in the United States, we’re one of the country's most respected, innovative and successful financial institutions. U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.

Job Description

Are you a dynamic, collaborative personality who can champion the cause of the agile and product movement within a large technology organization? Are you passionate about leading change, helping shift mindset and influence culture change? If so, we’d like your help fostering new ways of thinking, new ways of working and building new digital capabilities that will help unlock new possibilities at U.S. Bank.

You should feel comfortable working with key technical, business, product management, design UX, and supporting partners and executives to support their business goals, and equally comfortable leading workshops and putting together strategic coaching engagements that support outcome-based goals. You possess strategic vision and tactical mastery and combine them with a high level of self-motivation, facilitation and communication along with the ability to drive and motivate teams to get the job done. You will play a fundamental role in achieving our ambitious objectives and work closely with partners across product teams to design innovative solutions and balance challenging priorities and demands. You are laser-focused on operational excellence and customer satisfaction, and you'll need to wear many hats, so flexibility and a can-do attitude are critical! Partnering with stakeholders, you will act as a team facilitator, constantly challenging old norms while keeping your teams focused on the goals of agile mindset, customer feedback, iteration and speed to market.

As a Principal Agile Coach, you will focus on coaching and mentoring leaders and teams to adopt agile ways of working in a product-led organization; in addition to being a servant leader to a team of coaches and scrum masters that will report to you. As a leader of Scrum Masters and Coaches, you’ll work to develop, nurture, empower and unlock the greatest potential in your team, so that they can unlock the greatest potential in teams they serve.


The Digital Platforms portfolio creates a robust development ecosystem of reusable design components, APIs and microapps which reduce overall development time for our B2B and B2C products. Our Platform products create reusability enabling customer data and personalization, API platforms and services, sales and onboarding, servicing and interfaces, document management, consumer identity, money movement transactions and more.


  • Acts as a change agent who helps set the vision, charter, roadmap, and provides thought leadership on removing impediments to Agile success.

  • Responsible for coaching and mentoring product teams at the product or portfolio levels, including Scrum Masters, Product Managers, UX Designers, Technical Leads and executives, to leverage Agile mindset and principles, design and engineering/DevOps practices and product management practices to deliver high value, customer focused products and outcomes.

  • Serves as a subject matter expert on scaling Agile development leveraging product management practices, embraces servant leadership, understands engineering/DevOps practices and serves as a role model for the team to continuously improve Agile behaviors, which includes key mindset shifts in the journey to Agile.

  • Designs, develops and facilitates training of Agile practices to leaders and teams.

  • Performs evaluations, and reviews of processes and methodologies. Identifies strengths and continuous improvement recommendations of existing processes through retrospectives and metrics.

  • Partners with leaders and teams to develop transparency to outcome-based strategies, objectives and work; facilitate product chartering, roadmaps, OKRs, prioritization techniques, retrospectives and celebrate outcomes in creative ways

  • Exemplifies US Bank's ethical principles of uncompromising integrity, respect for others, accountability for decisions and actions, and good citizenship.

Basic Qualifications

  • Demonstrated experience running multiple Journeys/Portfolios concurrently

  • Bachelor's degree in IT, Business Administration, or similar field, or equivalent work experience

  • 7+ years of experience with Agile frameworks and support tools

  • 3+ years of experience leading Agile transformation

  • Agile or Professional Coaching certification, or equivalent work experience

Preferred Skills/Experience

  • Strong knowledge of Agile values, principles and practices

  • Experience as an Agile or Product Coach serving multiple distributed teams simultaneously

  • Working knowledge and experience with Design Sprints and/or Product Discovery tactics

  • ICAgile Professional Agile Coaching certification or equivalent preferred

  • Knowledge of Scrum, Kanban, Lean, XP, and other Agile frameworks

  • Demonstrated ability to partner and communicate effectively with non-technical team members, resolving contending or contradictory objectives, and unifying disparate ideas into a homogenized solution

  • A passion for mentoring and growing the potential of others

  • Extensive experience with Agile product management and engineering practices

  • Experience coaching and communicating with executive leaders (lead through influence)

  • Ability to coach, teach and guide leaders and teams through outcomes-based planning and value delivery (OKR)

  • Demonstrated ability to measure the direct and indirect impacts of their coaching

  • Ability to work in ambiguity and iterate to a solution – can estimate and solve basic business problems without explicit direction

  • Creative, flexible, and willing to continuously change, evolve, and improve software development processes

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants (https://careers.usbank.com/global/en/disability-accommodations-for-applicants) .


Take care of yourself and your family with U.S. Bank employee benefits. We know that healthy employees are happy employees, and we believe that work/life balance should be easy to achieve. That's why we share the cost of benefits and offer a variety of programs, resources and support you need to bring your full self to work and stay present and committed to the people who matter most - your family.

Learn all about U.S. Bank employee benefits, including tuition reimbursement, retirement plans and more, by visiting careers.usbank.com .

EEO is the Law

Applicants can learn more about the company’s status as an equal opportunity employer by viewing the federal EEO is the Law (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf) poster.


U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program (https://careers.usbank.com/verification-of-eligibility-for-employment) .

Due to legal requirements, U.S. Bank requires that the successful candidate hired for some positions be fully-vaccinated for COVID-19, absent being granted an accommodation due to a medical condition, pregnancy, or sincerely held religious belief or other legally required exemption. For these positions, as part of the conditional offer of employment, the successful candidate will be asked to provide proof of vaccination or approval for an accommodation or exemption upon hire.

U.S. Bank will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance.

U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.