U.S. Bank Zelle Senior Product Manager - Multiple Locations in Charlotte, North Carolina
At U.S. Bank, we're passionate about helping customers and the communities where we live and work. The fifth-largest bank in the United States, we’re one of the country's most respected, innovative and successful financial institutions. U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.
Job DescriptionThe Zelle Senior Product Manager will report to the Head of Consumer Move Money Digital Experience. They will be responsible for leading Zelle journey teams and the execution of the Zelle roadmap that contributes to seamless utilization of our money movement capabilities to deposit, transfer, fund, and pay to conduct commerce; and creating digital products that can be used by customers and employees. The person in this role will collaborate with peers and other leaders to visualize, strategize, prioritize, implement, and measure our impact and growth of Move Money digital products and digital engagement, to maximize digital product value to the bank. Core responsibilities include: Lead, own, and drive execution of the Zelle roadmap. Collaborates with stakeholders and business partners to define digital capabilities and experience and aligns with other Consumer segment, and enterprise strategies. Establish, monitor, and maintain cross-departmental communication about how product work is prioritized and managed, as well as how key metrics are performing. Partner with capability managers, delivery managers, architects, UX Design, scrum masters, business lines and other product managers to evangelize the best solutions and facilitate execution across various stakeholders. Hands-on leader who excels at data analysis and customer research to drive discovery and ensure the right problems are identified along with the most fitting solution. Work collaboratively across BLs / Functions to define, sequence, and execute the Digital Move Money Experience roadmap. Act as a leader and mentor for other digital product managers. Advocates and embodies customer-obsession, within and outside the Consumer digital team, resulting in simple, frictionless, & innovative digital products/experiences. Presents persuasively and authoritatively to peers and senior leadership, while facilitating collaborative conversation. Define and evolve the automated investing experience in alignment with the Consumer and Digital Strategy. Create experience roadmaps aligned with partner business objectives. Take experiences from initial concept through user research, co-creation, and rapid prototyping. Articulates the trade-off between KPIs that measure customer experience and KRIs that measure risk. Clearly quantifies the strategic value and business benefit of digital move money experiences and contribute to executive management evangelization for investment approval. Demonstrates thought leadership by integrating analytics to drive innovative experiences for customers that have a positive impact on business results. Manages a consistent, repeatable set of product artifacts (product-level roadmaps, feature / function gap analysis, journey / process maps, inventory of “best-in-class” experiences), evolving them in sync as our business changes and grows.
Basic Qualifications Bachelor's degree, or equivalent work experience; Masters Degree preferred 10 or more years of product management experience
Preferred Skills/Experience Considerable experience with digital product development in an Agile environment Extensive product/program development, implementation and strategic analysis experience within a matrixed environment Excellent management, leadership and interpersonal skills Thorough knowledge of competitive market, operations and various products and services within financial services or other direct to consumer industries Well-developed verbal and written communication skills Strong financial and competitive analysis skills
Benefits: Take care of yourself and your family with U.S. Bank employee benefits. We know that healthy employees are happy employees, and we believe that work/life balance should be easy to achieve. That's why we share the cost of benefits and offer a variety of programs, resources and support you need to bring your full self to work and stay present and committed to the people who matter most - your family.
Learn all about U.S. Bank employee benefits, including tuition reimbursement, retirement plans and more, by visiting usbank.com/careers.
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U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.