U.S. Bank UXDesign: Product Design Lead - DIY Communication Platform - Multiple Locations in Charlotte, North Carolina
At U.S. Bank, we're passionate about helping customers and the communities where we live and work. The fifth-largest bank in the United States, we’re one of the country's most respected, innovative and successful financial institutions. U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.
Job DescriptionU.S. Bank hiring a UXDesign Associate Director to support the evolving DIY Communication platform, which will simplify and centralize the process for consumers, small business owners and Bank representatives (on behalf of the customer) to (a.) capture and maintain contact information, including email addresses and phone numbers, (b.) manage express consent, and (c.) set urgent communication contact preferences. Outcomes from this work will allow customers to receive urgent communications via their preferred method(s), and give U.S. Bank the ability to proactively communicate urgent updates to customers via email and text, such as modified branch operations. This work will establish the foundation for an ongoing Communications Platform with funded product teams and expand over time to include 1 and 2-way communications, Marketing communication, personalized experiences, DIT Tools and Conversational Capabilities.
In this role, you will lead a team of amazing designers and experience specialists building the future of banking from the enterprise perspective. The portfolio of our Platform Experience team covers a wide range of various customer journeys across a multitude of customer segments. This role will be responsible for managing the day-to-day execution of the work and serve as a primary point of contact and SME to the cross-functional partnership and business lines. This role will also report directly into the Head of UXDesign for Digital Platforms.
You'll get to deliver human-centered solutions for a wide-range of customer activities that makes US Bank one of the most preferred banks annually. By innovating on this evolving platform, you will have the chance to shape and drive the future of banking and beyond. If you are motivated by complex, purposeful challenges, being UXDesign Product Design Lead for Digital Platforms at US Bank could be the fit you've been looking for!
Skillset Requirements Our ideal candidate is a working and facilitative leader who influences their team to deliver AMAZING product experiences, collaborating cross-functionally to refine and execute elegant designs with compelling user interactions.
In addition, the candidate is known to:|
Lead teams with empathy, patience, customer obsession, insatiable curiosity, high emotional intelligence and the data-informed decisioning that empowers product design.
Highly aspirational with the proven ability to bring people forward on a positive mission to improve the individual experience, the design org, and the products and services for our customers.
Experienced leading in a complex environment: Ability to understand and thrive in a fast-changing and complex environment. Proven track record of success negotiating and creating trust with cross-functional partners
Carry a wide breadth and depth of experience in enterprise: Relevant experience and informed insights in enterprise tools, services, software.
Provide a strong vision for the customer experiences (Who, Why, What, How) across different journeys within the platform and channels, linking human-centered expectations to business objectives.
Lead UX teams with strong Creative Direction: Excellent and proven design sense. Guides work as needed to help improve design quality and communicate design intent across the organization.
Drive and hold others accountable to create high-quality and end-user centric experiences—but not afraid to get into the work—creating and delivering solutions to support the team and partnership.
Lead with systems thinking: Thinking holistically and practically with a deep understanding of enabling a Design System at scale backed by an appreciation of the dynamics that are part of digital transformation in a big company.
Navigate across an organization with ease and tact, and have a deep understanding of the many facets of a diverse corporate digital organization.
Have an intrinsic understanding of the relationship between good design and good business and achieve results that bring value to both the business and our customers.
Actively evangelize design by building relationships and participating in cross-functional/cross-organizational working groups.
Fosters a maker mindset so teams can iterate and experiment collaboratively in order to challenge the status quo, drive new thinking, and improve processes for creating future-forward product experiences.
Are well-versed in all aspects the UX design practice (processes, tools, and mechanics) as well as the underlying technology used to express UX and UI under the hood (data, code, and platform ecosystems) and can communicate from a vantage point that is comprehensive and informed by direct experience.
Basic Qualifications Bachelor's degree (preferred emphasis on Service Design, Experience Architecture or Information Architecture), or equivalent experience
Five to eight years of related work experience, such as UX or digital industry
Two plus years of team leadership experience
Preferred Qualifications 5+ years of experience managing design personnel, talent acquisition and growing/scaling UX or product design teams (preferred team sizes of 8+)
8+ years of related work experience, such as UX or digital industry, enterprise UX/product design work and working with user research.
8+ years of experience creating end-to-end brand experiences and familiarity with Interaction Design, Information Architecture, Visual Design, Front-End Dev, Content Strategy, Design Thinking process and framework, and familiarization with workshop and co-creations. Service design knowledge a plus.
Mastery of Sketch, InVision, Craft and associated workflows, plugins and tools.
Mastery of agile in all forms (user stories, requirements gathering, testing, and team management) through simple Kanban and/or Confluence and Jira.
Proven experience with coaching, mentoring, goal setting and career development for your direct reports.
Experience working inside large, enterprise-size UX teams.
Strong communication, facilitation and presentation skills.
Ability to problem-solve and work independently.
Benefits: Take care of yourself and your family with U.S. Bank employee benefits. We know that healthy employees are happy employees, and we believe that work/life balance should be easy to achieve. That's why we share the cost of benefits and offer a variety of programs, resources and support you need to bring your full self to work and stay present and committed to the people who matter most - your family.
Learn all about U.S. Bank employee benefits, including tuition reimbursement, retirement plans and more, by visiting usbank.com/careers.
EEO is the Law Applicants can learn more about the company’s status as an equal opportunity employer by viewing the federal EEO is the Law poster.
E-Verify U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.
U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.