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U.S. Bank UXDesign - Experience Architect (Multiple Locations) in Charlotte, North Carolina

At U.S. Bank, we're passionate about helping customers and the communities where we live and work. The fifth-largest bank in the United States, we’re one of the country's most respected, innovative and successful financial institutions. U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.

Job DescriptionThis role has multiple levels, open to candidates with 3 to 5 years minimum experience in UX. The successful candidate will be hired for the level of the position that aligns with their experience. U.S. Bank is expanding the User Experience Design Team(UXDesign) in support of our business transformation to a human centric experience. This is no “business as usual” group. In order to succeed, we need people who have high energy and aren’t afraid to dive in. We have multiple opportunities open at various levels based on experience as a UX Architect or a Senior UX Architect. This is a great opportunity to bring brilliant digital experiences to our customers in helping to ensure U.S. Bank is central to our customers wherever they go!

Specifically, you will be responsible for planning and designing a consistent experience architecture of our customer facing interfaces and experiences across a spectrum of digital and real-world touchpoints. Partners with business analysts, developers, testers, product owners and compliance specialists to translate requirements into experience architectures. Responsibilities include: Employs a range of human-centered, accessible design techniques, such as conceptual models, personas, user flows, wireframes, and interactive prototypes, to determine and convey design decisions.

Optimizes experience architecture to promote findability and usability, while accommodating technical and business needs/constraints.

Reviews artifacts and deliverables from peers to ensure they accurately represent or improve upon the U.S. Bank layout, design and interaction patterns.

Accurately interprets how the U.S. Bank brand is applied to interaction modules, screen layouts, style guides, pattern libraries, images, icons and other visual elements.

Formally observes user interviews and usability sessions.

Works concurrently on multiple tasks or projects in an agile environment.

Delivers assets of record, e.g., wireframes, versioned prototypes, flow / process diagrams, etc.

Participates in validating code is built as designed during projects (according to brand standards, style guides and pattern libraries).

Examples of projects include: Insights/Dashboarding - In this role, the successful candidate will be part of a team that owns insights for the designated segment. This team will be diving into different analytics, using data such as AI, internal data, etc., to create a cohesive and meaningful dashboard for the designated segment.

API/Open Banking - In this role, the successful candidate will be part of a team that is architecting responsive web for our API developer portal. An open banking API, or application program interface, enables USB to share financial data with other banks or financial industries, through a third party-developed application. Third party-developed applications are created by emerging FinTech companies and collaborators looking to make the digital banking industry better for everyone. The crux of this team’s work is focused on building out those entry points (marketing for attracting and existing for internal) and portal experiences to house and deploy these capabilities across the platforms and organization.

Leveling of position will depend on qualifications. Please read below for Basic and Preferred Qualifications of each level.

UX Architect

Basic Qualifications Bachelor's degree, or equivalent experience

Three to five years of related work experience, such as UX or digital industry

Preferred Skills/Experience 4-6 years of experience in UXDesign Architecture principles - including creating wireframes

Experience in UXDesign Architecture for Native iOS, Native Android and/or Responsive Web

Connected devices and IoT experience

Understanding of prototyping and motion design principles, strongly preferred

Good knowledge of user experience (UX) best practices, interactive design principles, information architecture and experience architecture

Good knowledge of design thinking process and framework, and familiarization with workshop and co-creations

Good knowledge of website architecture, interactive design principles, web usability, and online marketing and business needs

Familiar with common design software

Strong communication, facilitation and presentation skills

Ability to problem-solve and work independently

Senior UX Architect Basic Qualifications Bachelor's degree (preferred emphasis on Service Design, Experience Architecture or Information Architecture), or equivalent experience

Five to eight years of related work experience, such as UX or digital industry, with at least one year of team leadership experience

Preferred Skills/Experience Six to Eight years of experience in UXDesign Architecture principles - including creating wireframes

Experience in UXDesign Architecture for Native iOS, Native Android and/or Responsive Web

Connected devices and IoT experience

Thorough knowledge of user experience (UX) best practices, interactive design principles, information architecture and experience architecture; Service Design knowledge a plus

Thorough knowledge of design thinking process and framework, and familiarization with workshop and co-creations

Thorough knowledge of website architecture, interactive design principles, web usability, and online marketing and business needs

Experience with user-centered design from concept to delivery

Experience/familiarity with CSS and responsive design

Familiar with common design software

Experience working in a cross-channel environment, including desktop/laptop, mobile, devices and brick-and-mortar locations; internal facing systems experience a plus

Experience collaborating with large teams

Strong communication, facilitation and presentation skills

Ability to problem-solve and work independently

U.S. Bank will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance.

Benefits: Take care of yourself and your family with U.S. Bank employee benefits. We know that healthy employees are happy employees, and we believe that work/life balance should be easy to achieve. That's why we share the cost of benefits and offer a variety of programs, resources and support you need to bring your full self to work and stay present and committed to the people who matter most - your family.

Learn all about U.S. Bank employee benefits, including tuition reimbursement, retirement plans and more, by visiting usbank.com/careers.

EEO is the Law Applicants can learn more about the company’s status as an equal opportunity employer by viewing the federal EEO is the Law poster.

E-Verify U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.

U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.

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