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U.S. Bank UXDesign Accessibility Manager - Multiple Locations in Charlotte, North Carolina

At U.S. Bank, we're passionate about helping customers and the communities where we live and work. The fifth-largest bank in the United States, we’re one of the country's most respected, innovative and successful financial institutions. U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.

Job DescriptionU.S. Bank is expanding the UXDesign Accessibility Team in support of our business transformation to a human centric experience. This is no “business as usual” group. In order to succeed, we need people who have high energy and aren’t afraid to dive in. This is a great opportunity to lead and bring brilliant digital experiences designed with and for our customers and bankers in helping to ensure U.S. Bank is central to our customers wherever they go! The UXDesign Accessibility Manager will lead a team of UXDesign Accessibility Consultants within an agile environment. This role will be responsible for overseeing the day-to-day execution of Accessibility work across multiple product teams and serve as a primary point of contact and SME to the cross-functional partnership and business lines. This role will also report directly into the Head of UXDesign Accessibility. You'll get to deliver human-centered solutions for a wide-range of customer activities that makes U.S. Bank one of the most preferred banks annually. If you are motivated by complex, purposeful challenges, being UXDesign Accessibility Manager at U.S. Bank could be the fit you've been looking for!

Skillset Requirements Our ideal candidate is a working and facilitative leader who influences their team to deliver product experiences, collaborating cross-functionally to refine and execute elegant designs with compelling user interactions by keeping the customer at the center while solving for business needs and leading team(s). In addition, the candidate is known to: Lead teams with empathy, patience, customer obsession, insatiable curiosity, high emotional intelligence and the data-informed decisioning that empowers product design. Be highly aspirational with the proven ability to bring people forward on a positive mission to improve the individual experience and the products and services for our customers. Foster a culture of evidence-based design insights and monitors industry and industry-adjacent user and competitor data to inform design teams of emerging cross-industry user needs for furthering user experience and design innovation. Have experienced leading in a complex environment: Ability to understand and thrive in a fast-changing and complex environment. Proven track record of success negotiating and creating trust with cross-functional partners Navigate across an organization with ease and tact and have a deep understanding of the many facets of a diverse corporate digital organization. Have an intrinsic understanding of the relationship between good design, accessibility and good business and achieve results that bring value to both the business and our customers and/or employees. Fosters a maker mindset so teams can iterate and experiment collaboratively in order to challenge the status quo, drive new thinking, and improve processes for creating future-forward product experiences.

Basic Qualifications Bachelor's degree (preferred emphasis on Service Design, Experience Architecture or Information Architecture, website development, software engineering), or equivalent experience Eight plus years of related work experience, such as User Experience, accessibility or digital industry, with at least four year of medium to large team(s) leadership experience

Preferred Qualifications Strategic planning experience strongly desired Knowledge of user experience design (UXDesign) best practices, interactive design principles, guidelines, and relevant policies, including current web accessibility standards. Advanced knowledge of semantic HTML and JavaScript or accessible native mobile development Advanced knowledge of JavaScript libraries and frameworks (e.g., React, Angular, etc.) or native mobile development patterns Advanced knowledge of the appropriate use of ARIA markup or accessible native mobile development techniques Experience with JAWS, NVDA, iOS VoiceOver, and/or Android Talkback, Advanced user of these tools Experience with GitLab or other DevOps lifecycle tool(s) preferred Experience maintaining reusable component libraries preferred IAAP Certified Professional in Accessibility Core Competencies (CPACC) desired Web Accessibility Specialist (WAS) Certification desired Familiarity of design thinking process and framework, and familiarization with workshop and co-creations desired Experience with user-centered design from concept to delivery Experience working in a cross-channel environment, including desktop/laptop, mobile, devices and brick-and-mortar locations. Internal facing systems experience a plus. Experience collaborating with large teams Excellent communication, facilitation and presentation skills

Benefits: Take care of yourself and your family with U.S. Bank employee benefits. We know that healthy employees are happy employees, and we believe that work/life balance should be easy to achieve. That's why we share the cost of benefits and offer a variety of programs, resources and support you need to bring your full self to work and stay present and committed to the people who matter most - your family.

Learn all about U.S. Bank employee benefits, including tuition reimbursement, retirement plans and more, by visiting usbank.com/careers.

EEO is the Law Applicants can learn more about the company’s status as an equal opportunity employer by viewing the federal EEO is the Law poster.

E-Verify U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.

U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.

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