U.S. Bank UX Design - User Experience Architect in Charlotte, North Carolina
At U.S. Bank, we're passionate about helping customers and the communities where we live and work. The fifth-largest bank in the United States, we’re one of the country's most respected, innovative and successful financial institutions. U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.
Employ a range of human-centered, accessible design techniques, such as conceptual models, personas, user flows, wireframes, and interactive prototypes, to determine and convey design decisions
Optimize experience architecture to promote findability and usability, while accommodating technical and business needs/constraints
Partner with business analysts, developers, accessibility consultants, testers, product owners and compliance specialists to translate requirements into experience architectures
Reviews artifacts and deliverables from peers to ensure they accurately represent or improve upon the U.S. Bank layout, design and interaction patterns
Accurately interpret how the U.S. Bank brand is applied to interaction modules, screen layouts, style guides, pattern libraries, images, icons and other visual elements.
Collaboratively partner with UX peers (visual designers, content writers, accessibility consultants, researchers, prototypers, and strategists) to create world class customer experiences
Formally observe user interviews and usability sessions
Work concurrently on multiple tasks or projects in an agile environment
Deliver assets of record, e.g., wireframes, versioned prototypes, flow / process diagrams, etc.
Participate in validating code is built as designed during projects (according to brand standards, style guides and pattern libraries)
This is a general description which covers all levels/grades of the job. Level/grade assignments are determined by the attached leveling guidelines. Minimum qualifications are outlined below:
· Knowledge of UX best practices, interactive design principles, information architecture and experience architecture. Service Design knowledge a plus.
· Knowledge of design thinking process and framework, and familiarization with workshop and co-creations
· Knowledge of website architecture, interactive design principles, web usability, and online marketing and business needs
· Experience with user-centered design from concept to delivery
· Experience/familiarity with CSS and responsive design
· Familiar with common design software
· Experience working in a cross-channel environment, including desktop/laptop, mobile, devices and brick-and-mortar locations. Internal facing systems experience a plus.
· Experience collaborating with large teams
· Great communication, facilitation and presentation skills
· Ability to problem-solve and work independently
· Requires a Bachelor’s degree
The Sr. Experience Architect (XA) has good knowledge of a range of human-centered, accessible design techniques, such as conceptual models, personas, user flows, wireframes, and interactive prototypes. Optimizes experience architecture to promote findability and usability while accommodating technical needs/constraints. Presents and reviews conceptual models, personas, user flows, wireframes, and interactive prototypes artifacts with teammates with the intent to grow in skill. Formally observes user interviews and usability sessions. Operates independently and under occasional supervision.
Requires a Bachelor’s degree and 3-5 years of related work experience. Proven UX or digital industry involvement recommended.
If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants (https://www.usbank.com/careers/disability-accommodation-for-applicants.html) .
Take care of yourself and your family with U.S. Bank employee benefits. We know that healthy employees are happy employees, and we believe that work/life balance should be easy to achieve. That's why we share the cost of benefits and offer a variety of programs, resources and support you need to bring your full self to work and stay present and committed to the people who matter most - your family.
Learn all about U.S. Bank employee benefits, including tuition reimbursement, retirement plans and more, by visiting usbank.com/careers (https://www.usbank.com/careers/index.html) .
EEO is the Law
Applicants can learn more about the company’s status as an equal opportunity employer by viewing the federal EEO is the Law (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf) poster.
U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program (https://www.usbank.com/careers/verification-of-eligibility-for-employment.html) .
Due to legal requirements, U.S. Bank requires that the successful candidate hired for some positions be fully-vaccinated for COVID-19, absent being granted an accommodation due to a medical condition, pregnancy, or sincerely held religious belief or other legally required exemption. For these positions, as part of the conditional offer of employment, the successful candidate will be asked to provide proof of vaccination or approval for an accommodation or exemption upon hire.
U.S. Bank will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance.
U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.