U.S. Bank UX Design Senior Content Strategist in Charlotte, North Carolina
At U.S. Bank, we're passionate about helping customers and the communities where we live and work. The fifth-largest bank in the United States, we’re one of the country's most respected, innovative and successful financial institutions. U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.
The Content Specialist/Strategist works with Experience Strategy leads and UX team members to identify and meet the content demands for various projects. The UX Content Strategist applies and updates existing content strategies to accommodate new products and campaigns, validating that content is correctly and accurate implemented across the digital platforms.
Writes, edits and implements content based on the U.S. Bank content strategy, including voice and tone, and customer / business-centric site goal. Reviews content with peers and senior content strategists to ensure they accurately represent the U.S. Bank content strategies. Formally observes user interviews and usability sessions. Analyze and understand end-to-end customer experiences to ensure that all content is consistent in voice/tone/construction and technically correct. Assist in gathering requirements and assessing content needs of a given project. Update content logs, copy documents, CMS and other documentation systems.
Provide strategic content recommendations and writing/editing support for UX teams, product managers, business lines, and other content stakeholders . Drives, advocates and embodies a customer-centric perspective within and outside the UX Design organization, resulting in consistently simple and innovatively enriching experiences for our customers. Applies and updates existing content strategies to accommodate new products and campaigns. Validates that content is correctly and accurate implemented across all platforms.
It is the individual responsibility of every employee to maintain a current awareness and understanding of and to fully comply with U.S. Bancorp’s “Code of Ethics”. Each employee is expected to maintain an awareness of the laws, regulations, internal policies and procedures that are appropriate for his/her position.
Minimum qualifications are outlined below
Understands basic principles of content strategy and information architecture
Passionate about punctuation and grammar
Experience with user-centered design from concept to delivery
Experience working in a cross-channel environment, including desktop/laptop, mobile, devices and brick-and-mortar locations
Knowledge of content strategy and UX best practices
A strong portfolio demonstrating past work experience and deliverables
Understands content creation, content inventories and audits, content mapping and modeling, voice and tone guidelines, and governance documentation
Experience with data-collection and analysis
Able to manage ambiguity, working autonomously and multi-tasking in a fast-paced environment
Experience meeting ambitious deadlines and delivering high-quality work on schedule, including quickly turning around plans and reports
Skilled in communication, presentation, interpersonal and analytical skills
Good grasp of quantitative data analysis
If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants (https://careers.usbank.com/global/en/disability-accommodations-for-applicants) .
Take care of yourself and your family with U.S. Bank employee benefits. We know that healthy employees are happy employees, and we believe that work/life balance should be easy to achieve. That's why we share the cost of benefits and offer a variety of programs, resources and support you need to bring your full self to work and stay present and committed to the people who matter most - your family.
Learn all about U.S. Bank employee benefits, including tuition reimbursement, retirement plans and more, by visiting careers.usbank.com .
EEO is the Law
Applicants can learn more about the company’s status as an equal opportunity employer by viewing the federal EEO is the Law (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf) poster.
U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program (https://careers.usbank.com/verification-of-eligibility-for-employment) .
Due to legal requirements, U.S. Bank requires that the successful candidate hired for some positions be fully-vaccinated for COVID-19, absent being granted an accommodation due to a medical condition, pregnancy, or sincerely held religious belief or other legally required exemption. For these positions, as part of the conditional offer of employment, the successful candidate will be asked to provide proof of vaccination or approval for an accommodation or exemption upon hire.
U.S. Bank will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance.
U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.