U.S. Bank Jobs

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U.S. Bank UX Design Researcher - Sales & Onboarding Platforms in Charlotte, North Carolina

At U.S. Bank, we're passionate about helping customers and the communities where we live and work. The fifth-largest bank in the United States, we’re one of the country's most respected, innovative and successful financial institutions. U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.

Job Description

The User Experience Design Researcher will conduct and deliver UX design research work that meets or exceeds the stated business goals and which is clearly and objectively measured and reported to prove our return on design investment. Leads and crafts UX research to ensure excellence in research, facilitation, artifacts, presentation skills, and distilling actionable insights for partners. Partners effectively with other UX disciplines, business line clients, product and channel management, marketing, analytics, delivery PMO, Information Technology and other teams to strengthen relationships and understand the business while delivering solid research. Derives measurable objectives against which UX research work will be evaluated for success.

Responsibilities include:

  • Conducting and delivering UX Design research work that meets or exceeds the stated business goals and which is clearly and objectively measured and reported to prove our return on design investment.

  • Leading and crafting UX Design research to ensure excellence in research, facilitation, artifacts, presentation skills, and distilling actionable insights for partners.

  • Partnering effectively with other UX Design disciplines, business line clients, product and channel management, marketing, analytics, delivery PMO, Information Technology and other teams to strengthen relationships and understand the business while delivering solid research.

  • Deriving measurable objectives against which UX research work will be evaluated for success.

Basic Qualifications:

  • Bachelor’s degree, with an emphasis on UX design research, psychology, Human Computer Interaction, social science or another relevant field preferred, or equivalent experience

  • 2 to 5 years of UX design research experience

Preferred Skills/Experience:

  • Clear understanding of how to conduct, manage, and deliver UX design research work

  • Very familiar with a variety of research methodologies, when to apply them, and when to make tradeoffs

  • Ability to deliver impactful and clear UX design research in a way that drives and directs better product/project outcomes

  • Effective presentation, verbal and written communication skills, and ability to facilitate collaborative sessions

  • Experience with agile project management and how UX research functions within it

  • Demonstrated analytical, decision-making and problem-solving skills

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants (https://www.usbank.com/careers/disability-accommodation-for-applicants.html) .

Benefits:

Take care of yourself and your family with U.S. Bank employee benefits. We know that healthy employees are happy employees, and we believe that work/life balance should be easy to achieve. That's why we share the cost of benefits and offer a variety of programs, resources and support you need to bring your full self to work and stay present and committed to the people who matter most - your family.

Learn all about U.S. Bank employee benefits, including tuition reimbursement, retirement plans and more, by visiting usbank.com/careers (https://www.usbank.com/careers/index.html) .

EEO is the Law

Applicants can learn more about the company’s status as an equal opportunity employer by viewing the federal EEO is the Law (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf) poster.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program (https://www.usbank.com/careers/verification-of-eligibility-for-employment.html) .

Due to legal requirements, U.S. Bank requires that the successful candidate hired for some positions be fully-vaccinated for COVID-19, absent being granted an accommodation due to a medical condition, pregnancy, or sincerely held religious belief or other legally required exemption. For these positions, as part of the conditional offer of employment, the successful candidate will be asked to provide proof of vaccination or approval for an accommodation or exemption upon hire.

U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.

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