U.S. Bank UX Architect (Hybrid or Remote) in Charlotte, North Carolina
At U.S. Bank, we're passionate about helping customers and the communities where we live and work. The fifth-largest bank in the United States, we’re one of the country's most respected, innovative and successful financial institutions. U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.
A User Experience Architect is a user experience professional adept at planning and designing a consistent experience architecture of our customer facing interfaces and experiences across a spectrum of digital and real-world touchpoints. Partners with business analysts, developers, testers, product owners and compliance specialists to translate requirements into experience architectures. Responsibilities include:
Employs a range of human-centered, accessible design techniques, such as conceptual models, personas, user flows, wireframes, and interactive prototypes, to determine and convey design decisions.
Optimizes experience architecture to promote findability and usability, while accommodating technical and business needs/constraints.
Reviews artifacts and deliverables from peers to ensure they accurately represent or improve upon the U.S. Bank layout, design and interaction patterns.
Accurately interprets how the U.S. Bank brand is applied to interaction modules, screen layouts, style guides, pattern libraries, images, icons and other visual elements.
Formally observes user interviews and usability sessions.
Works concurrently on multiple tasks or projects in an agile environment.
Delivers assets of record, e.g., wireframes, versioned prototypes, flow / process diagrams, etc.
Participates in validating code is built as designed during projects (according to brand standards, style guides and pattern libraries).
Bachelor's degree (preferred emphasis on Service Design, Experience Architecture or Information Architecture), or equivalent experience
Five to eight years of related work experience, such as UX or digital industry, with at least one year of team leadership experience
Thorough knowledge of user experience (UX) best practices, interactive design principles, information architecture and experience architecture; Service Design knowledge a plus
Thorough knowledge of design thinking process and framework, and familiarization with workshop and co-creations
Thorough knowledge of website architecture, interactive design principles, web usability, and online marketing and business needs
Experience with user-centered design from concept to delivery
Experience/familiarity with CSS and responsive design
Familiar with common design software
Experience working in a cross-channel environment, including desktop/laptop, mobile, devices and brick-and-mortar locations; internal facing systems experience a plus
Experience collaborating with large teams
Strong communication, facilitation and presentation skills
Ability to problem-solve and work independently
If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants (https://www.usbank.com/careers/disability-accommodation-for-applicants.html) .
Take care of yourself and your family with U.S. Bank employee benefits. We know that healthy employees are happy employees, and we believe that work/life balance should be easy to achieve. That's why we share the cost of benefits and offer a variety of programs, resources and support you need to bring your full self to work and stay present and committed to the people who matter most - your family.
Learn all about U.S. Bank employee benefits, including tuition reimbursement, retirement plans and more, by visiting usbank.com/careers (https://www.usbank.com/careers/index.html) .
EEO is the Law
Applicants can learn more about the company’s status as an equal opportunity employer by viewing the federal EEO is the Law (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf) poster.
U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program (https://www.usbank.com/careers/verification-of-eligibility-for-employment.html) .
Due to legal requirements, U.S. Bank requires that the successful candidate hired for some positions be fully-vaccinated for COVID-19, absent being granted an accommodation due to a medical condition, pregnancy, or sincerely held religious belief or other legally required exemption. For these positions, as part of the conditional offer of employment, the successful candidate will be asked to provide proof of vaccination or approval for an accommodation or exemption upon hire.
U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.