U.S. Bank Technical Customer Support Group Product Manager in Charlotte, North Carolina
At U.S. Bank, we're passionate about helping customers and the communities where we live and work. The fifth-largest bank in the United States, we’re one of the country's most respected, innovative and successful financial institutions. U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.
As a Manager of Technical Customer Support, you are responsible for overseeing customer technical support engineers supporting API products for a variety of business lines across the Bank. You will also be responsible for mentoring and growing your team to help them achieve greatness. As a Manager, Technical Customer Support, you will also be responsible for ensuring our customers receive exemplary support and assistance along their journey of integration with U.S. Bank via APIs.
- Bachelor's degree, or equivalent work experience
- 10 or more years of software product management experience
Experienced managing remote team members.
Knowledge of support processes and terminology.
Knowledge and proficiency in staff scheduling, workload analysis, performance management, and interviewing skills.
Strong experience on technical support for software and network products
Strong understanding of Cloud-Based infrastructures and technical support background in assisting customers troubleshoot Cloud and SaaS technologies.
Strong organization and work planning skills. Ability to work on multiple issues and prioritize work accordingly to business processes. Must be motivated by challenges and be able to offer a solution to a problem.
Skilled in leading personnel associated with account management at the enterprise level.
Ability and comfort in dealing with difficult employee or customer issues, and in ensuring positive interactions even when message content is difficult or critical.
Proven ability to formulate and coordinate solutions to issues in conjunction with multiple functional areas when needed. Proven ability to work in a fast-paced environment and use judgment in handling customer calls and providing technical assistance
If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants (https://careers.usbank.com/global/en/disability-accommodations-for-applicants) .
Take care of yourself and your family with U.S. Bank employee benefits. We know that healthy employees are happy employees, and we believe that work/life balance should be easy to achieve. That's why we share the cost of benefits and offer a variety of programs, resources and support you need to bring your full self to work and stay present and committed to the people who matter most - your family.
Learn all about U.S. Bank employee benefits, including tuition reimbursement, retirement plans and more, by visiting careers.usbank.com .
EEO is the Law
Applicants can learn more about the company’s status as an equal opportunity employer by viewing the federal EEO is the Law (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf) poster.
U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program (https://careers.usbank.com/verification-of-eligibility-for-employment) .
Salary range reflected is an estimate of base pay and is for the primary location. Base pay range may vary if an offer is made for work in a different location. Pay Range: $119,595.00 - $140,700.00 - $154,770.00
Due to legal requirements, U.S. Bank requires that the successful candidate hired for some positions be fully-vaccinated for COVID-19, absent being granted an accommodation due to a medical condition, pregnancy, or sincerely held religious belief or other legally required exemption. For these positions, as part of the conditional offer of employment, the successful candidate will be asked to provide proof of vaccination or approval for an accommodation or exemption upon hire.
U.S. Bank will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance.
U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.