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U.S. Bank Head of People Analytics & Workforce Planning and Governance in Charlotte, North Carolina

At U.S. Bank, we're passionate about helping customers and the communities where we live and work. The fifth-largest bank in the United States, we’re one of the country's most respected, innovative and successful financial institutions. U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.

Job Description


Head of People Analytics & Workforce Planning and Governance reports to our Strategy and Operations function in Human Resources. This role leads the Global People Analytics and Workforce Planning function within Human Resources focused on People Analytics, Business Partnership, People Research & Data Science, Data Governance, People Analytics Business Intelligence & Solutions, and across the Human Resources Organization. This role is responsible for work that delivers business impact for 70,000+ employees around the world.

This leader has capabilities focused on workforce strategy and planning, research, analytics, global data governance and actionable insights to drive enterprise talent strategies, organizational effectiveness, employee experience and engagement, diversity and inclusion, business and organizational transformation.

The individual should be passionate about all things Data, AI, machine learning, robotics, and have knowledge of statistical techniques that creates simple, usable, and scalable insights products for customers.

Essential Functions

  • Create and execute the global people analytics vision and strategy, enabling solutions that run through the entire employee lifecycle, in alignment with HR and business leadership priorities, stakeholder requirements, and business unit requirements.

  • Drive the evolution of global people data governance practices consistent with U.S. and GDPR data practices at U.S. Bank.

  • Responsible for leading the development & visualization of analytical models to address critical strategic challenges and leading the transformation of our core technology and solutions to enhance the analytics offering.

  • Develop the enterprise workforce planning vision and strategy utilizing market leading techniques to drive business value through effective predictive models developed with partners

  • Partner with business leaders and HR functional groups to develop and achieve a standard set of HR and talent key performance indicators.

  • Promote a risk-aware culture when it comes to reporting and data by ensuring efficient and effective risk and compliance management practices through adhering to required standards and processes. Keep on top of changing requirements and practices for maintaining ethical workforce reporting and data handling.

  • Manage people analytics governance, ensuring all projects are prioritized by business value and aligned with other analytics projects in the organization.

  • Lead the development and implementation of data analyses, visualizations, and partner with enterprise analytics to deploy predictive analytics to provide people trends and insights to the rest of the organization.

  • Lead the development, implementation and maintenance of a standard reporting dashboard across primary stakeholder groups (C-suite, business leaders, HR leaders, Talent Consultants, etc.). The dashboard should include metrics in support of business monitoring as well as HR monitoring (attract, develop, and retain processes).

  • Own the roadmap, user stories, prioritization, and implementation of a standard reporting dashboard

  • Develop a standard metric set to provide on-demand, country-specific (if applicable) statutory reporting.

  • Communicate with employees at all levels to gain the voice of the customer, explain approaches and results, and consult on analytics services.

Basic Qualifications

  • Bachelor’s degree or equivalent experience. Advanced Degree preferred.

  • 15+ years in analytics, workforce strategy, HR or related experience, including 5+ years managing a medium to large team of data analysts.

Preferred Qualifications

  • Know, or quickly learn, the business, its key metrics and how to make the linkage between the business and talent.

  • Strong business acumen, confident playing a central role in business discussions and ensuring analytical outputs are business relevant.

  • Credible, articulate, able to build a broad network of relationships and influence at the various levels across the company.

  • Innovative, creative and resourceful with strong problem-solving skills.

  • An analytical thinker with high attention to detail and a strong ability to interpret complex data.

  • Understanding of Strategic workforce planning methodology, and the ability to use data and analytics to drive workforce planning and ultimately secure the capabilities we need for success

  • Technical ability to transform our tools and technologies, creating scalable products, solutions & processes that enable HR to be data-driven

  • Understanding of data privacy frameworks, and the ethical considerations of using of employee data

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants (https://www.usbank.com/careers/disability-accommodation-for-applicants.html) .


Take care of yourself and your family with U.S. Bank employee benefits. We know that healthy employees are happy employees, and we believe that work/life balance should be easy to achieve. That's why we share the cost of benefits and offer a variety of programs, resources and support you need to bring your full self to work and stay present and committed to the people who matter most - your family.

Learn all about U.S. Bank employee benefits, including tuition reimbursement, retirement plans and more, by visiting usbank.com/careers (https://www.usbank.com/careers/index.html) .

EEO is the Law

Applicants can learn more about the company’s status as an equal opportunity employer by viewing the federal EEO is the Law (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf) poster.


U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program (https://www.usbank.com/careers/verification-of-eligibility-for-employment.html) .

Due to legal requirements, U.S. Bank requires that the successful candidate hired for some positions be fully-vaccinated for COVID-19, absent being granted an accommodation due to a medical condition, pregnancy, or sincerely held religious belief or other legally required exemption. For these positions, as part of the conditional offer of employment, the successful candidate will be asked to provide proof of vaccination or approval for an accommodation or exemption upon hire.

U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.