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U.S. Bank Fair and Responsible Banking Emerging Risk Specialist in Charlotte, North Carolina

At U.S. Bank, we're passionate about helping customers and the communities where we live and work. The fifth-largest bank in the United States, we’re one of the country's most respected, innovative and successful financial institutions. U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.

Job Description

This position sits within the Fair and Responsible Banking Division (FRBD) reporting to the Emerging Risk Complaint Team's Escalation Review and Issue Identification Manager and supports the Fair and Responsible Banking Emerging Risk Program. Primary functions of the position include, but are not limited to, designing and performing targeted reviews of products or practices with elevated fair and responsible banking risk, performing both pre- and post-response reviews of Fair and Responsible Banking complaints, identifying potential issues and concerns and partnering with business lines to resolve open questions and potential issues in a timely manner, as well as assisting in assessment of control design requirements and identifying gaps, when requested.

Successful candidates will have a thorough understanding of fair and responsible banking laws and regulations as well as risk management components; risk/issue identification and escalation, control design adequacy, risk mitigation, and corrective action recommendations. This position will collaborate across many lines of business and requires excellent communication skills; both verbal and written.

Essential Functions

  • Plan, scope and perform targeted reviews including the evaluation of procedures, processes, practices, and controls for fair and responsible banking risk, and maintain accurate documentation and supporting work papers

  • Utilize complaint and emerging risk trending data to suggest targeted review topics

  • Draft results of targeted reviews and participate in presenting results to management and stakeholders. Collaborate with the business line partners to ensure appropriate and timely corrective action plans and risk mitigation strategies

  • Review complaints, proposed complaint responses, and other documentation and work with the business lines to address issues or concerns.

  • Foster the working relationship and interactions between the Fair and Responsible Banking Division (FRBD) and business line personnel

  • Identify control gaps and enhancement opportunities identified through complaint management activities, targeted reviews, or other monitoring activities and, as necessary, track formal issues through to timely resolution

  • Propose ideas for future targeted reviews based on industry developments, customer complaints/trends, or internal testing and monitoring activities and maintain a master calendar of targeted reviews being conducted

  • Stay current on, and as needed, evaluate industry developments for fair and responsible banking risks

  • Assist in procedure and other control or tool reviews, as needed

Basic Qualifications

  • Bachelor's degree, or equivalent work experience

  • Typically more than six years of applicable experience

Preferred Skills/Experience

  • Advanced understanding of fair and responsible banking laws and regulations, including Unfair, Deceptive, and Abusive Acts and Practices (UDAAP), Section 5 of the Federal Trade Commission Act, the Equal Credit Opportunity Act, the Fair Housing Act, and related federal bank agency standards, applicable regulatory guidance, and fair and responsible banking litigation and enforcement actions

  • Solid organization skills to assist in tracking large volumes of information

  • Demonstrated ability to distill large volumes of complicated information down into a simple, easy-to-understand narrative

  • Strong research and analytical skills

  • Ability to work independently with minimal guidance

  • Ability to complete projects and strategic initiatives efficiently with a high attention to detail and accuracy

  • Advanced understanding of business line operations, financial products and services, systems, and risks/controls

  • Experience in complaint management, review or response, or testing/monitoring and communicating results to senior management and business line partners

  • Strong verbal and written communication skills

  • Advanced level of relationship building and negotiation skills

  • Proficient computer skills, especially Microsoft Office applications

  • Certified Regulatory Compliance Manager (CRCM) or other applicable certification

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants (https://careers.usbank.com/global/en/disability-accommodations-for-applicants) .

Learn how the way we work at U.S. Bank (https://assets.phenompeople.com/CareerConnectResources/prod/UBNAGLOBAL/documents/Thewaywework-1666895142717.pdf) drives meaningful relationships with our customers and collaboration across the company.


Take care of yourself and your family with U.S. Bank employee benefits. We know that healthy employees are happy employees, and we believe that work/life balance should be easy to achieve. That's why we share the cost of benefits and offer a variety of programs, resources and support you need to bring your full self to work and stay present and committed to the people who matter most - your family.

Learn all about U.S. Bank employee benefits, including tuition reimbursement, retirement plans and more, by visiting careers.usbank.com (https://careers.usbank.com/global/en/benefits) .

EEO is the Law

Applicants can learn more about the company’s status as an equal opportunity employer by viewing the federal EEO is the Law (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf) poster.


U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program (https://careers.usbank.com/verification-of-eligibility-for-employment) .

Due to legal requirements, U.S. Bank requires that the successful candidate hired for some positions be fully-vaccinated for COVID-19, absent being granted an accommodation due to a medical condition, pregnancy, or sincerely held religious belief or other legally required exemption. For these positions, as part of the conditional offer of employment, the successful candidate will be asked to provide proof of vaccination or approval for an accommodation or exemption upon hire.

U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.