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U.S. Bank Digital Engagement Manager - Multiple locations or telecommute in Charlotte, North Carolina

At U.S. Bank, we're passionate about helping customers and the communities where we live and work. The fifth-largest bank in the United States, we’re one of the country's most respected, innovative and successful financial institutions. U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.

Job Description

The Digital Engagement Manager will report to the Digital Superhero Agile Journey Owner within the Consumer and Business Banking Business Digital Office (CBB BDO) and will help ensure that CBB digital business priorities are accelerated to ensure our great digital capabilities are connected to our great colleagues and customers. Initiatives are designed to improve tangible customer interactions with the bank that make customers lives easier.

The Digital Engagement Manager will align across a focused set of Business partners to manage digital KPIs by ensuring digital priorities are connected to monetization and that adoption of digital capabilities are aligned into business area performance KPIs. Candidate will leverage a data driven approach to support on-going digital excellence and performance management.

The Digital Engagement Manager will partner across multiple teams and functions to build out, maintain and drive a connected digital strategy that ultimately help digitize sales and servicing and improve customer centrality within Business Banking in an increasingly competitive environment. The candidate will be an established collaborator and seasoned operator with significant depth and breadth in digital and technology strategy with a proven track record of driving successful transformations at large and matrixed organizations, while making sure that colleagues are supported and energized to keep them focused on business priorities.

This is no “business as usual” role. To succeed, we need someone who is a high energy business transformer that understands digital transformation and how to monetize customer interactions in a digital-first world. This is a great opportunity to ensure that brilliant digital experiences to our customers and helping ensure U.S. Bank is central to our customers wherever they go.

Key activities include:

  • Help drive digital priorities roadmap for Business – articulate by need, capability and customer impact

  • Manage digitization KPIs and ensure incorporated into business KPIs

  • Act as leader to connect the CDO and CBB digital-first vision across leadership teams and forums to help deliver superior results, collaboration and digital mindset.

  • Partner with CBB, CDO and Functional leaders to capture and measure in-flight activities and articulate a holistic performance story

  • Collaborate with BDO colleagues that face off to Business leaders to ensure priorities are captured holistically and help ensure a cohesive story

  • Support an environment that motivates and promotes high engagement and collaboration to achieve objectives

Key competencies include:

  • Strategic and Commercial Acumen – proven ability to develop a comprehensive digital vision and strategic plan, and support execution rigor to deliver results. Candidate will have ability to demonstrate deep understanding of trends and facts with the ability to translate into a persuasive performance story.

  • Executing Results – ability to set ambitious, tangible and measurable targets to drive execution towards digital excellence. He or she takes personal responsibility for achieving overall team results, and operates with a sense of urgency, decisiveness, and responsiveness.

  • Building Relationships and Influencing – outstanding ability to build relationships and use influence effectively across a variety of constituencies. He or she will operate with integrity, a highly credible and adaptable leadership style, and can quickly establish rapport and build productive relationships with peers and Leaders.

  • Adaptability – is comfortable with ambiguity with ability to be flexible and adapt in all situations. Works well under stress and pressure. Learns from both successes and failures. Bounces back fast from disappointments and is persistent during adversity. Comfortable with taking risks to improve the business, and is prudent in ability to assess risk – not risk averse nor reckless regarding risk-taking.

Basic Qualifications

  • Master's degree, or equivalent work experience

  • 10 or more years of experience in project management activities

Preferred Skills/Experience

  • Experience leading change in an Agile environment

  • Experience launching digital capabilities to customers and frontline colleagues

  • Excellent tactical implementation, planning/forecasting and analytical skills with the business understanding of how digital activity flows through to key performance indicators

  • Excellent verbal, written and presentation skills – Excel and PowerPoint skills required

  • Business Banking experience a plus

Colorado :

Salary range reflected is an estimate of base pay and is for the primary location. Base pay range may vary if an offer is made for work in a different location.


Take care of yourself and your family with U.S. Bank employee benefits. We know that healthy employees are happy employees, and we believe that work/life balance should be easy to achieve. That's why we share the cost of benefits and offer a variety of programs, resources and support you need to bring your full self to work and stay present and committed to the people who matter most - your family.

Learn all about U.S. Bank employee benefits, including tuition reimbursement, retirement plans and more, by visiting usbank.com/careers at https://www.usbank.com/careers/index.html .

EEO is the Law

Applicants can learn more about the company’s status as an equal opportunity employer by viewing the federal EEO is the Law at https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf poster.


U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program at https://www.usbank.com/careers/verification-of-eligibility-for-employment.html .

Pay Range: $117,385.00 - $138,100.00 - $151,910.00

Our 74,000 employees work across departments to help our millions of retail, business, wealth management, payment, commercial and corporate, and investment services customers across the country and around the world turn their dreams into reality. Our employees are empowered to create change and drive our future, and we pride ourselves on diligently and ethically upholding U.S. Bank’s best-in-class financial record and legacy of more than 150 years in banking. Most importantly, we put people first, cultivating and treasuring meaningful relationships with the customers we serve, the colleagues we support and the communities where we live and work.