U.S. Bank Department Leader of Strategic Projects in Charleston, West Virginia
At U.S. Bank, we're passionate about helping customers and the communities where we live and work. The fifth-largest bank in the United States, we’re one of the country's most respected, innovative and successful financial institutions. U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.
This role will be responsible for managing project activity for an assigned business line or for projects that cross several business lines. Typically works with senior business line management to formulate project scope. Manages a medium to large project staff and/or department, generally with direct and indirect staff. Projects are very complex with considerable difficulty and generally cross several business lines. Projects often require twelve months or more to complete. Has a comprehensive to expert knowledge of assigned business function and technical skills. Recognized as an expert in several project areas.
In addition, this role will manage the Operational Acquisition and Customer Authentication team which is responsible for:
Retail Payment Solutions (RPS) account initiation, underwriting, and customer authentication fraud experience intake requests and system backlog requests, ensuring alignment with business priorities
Experience leading Agile Project Managers for multiple teams
Lead operational readiness, comprehensive testing automation, and production support
Support multiple components of account initiation, underwriting, and customer authentication fraud experience across key technology platforms such as ACAPS and ECLIPS
Implementation of Fraud controls for Elavon Underwriting
Master's degree, or equivalent work experience
10 or more years of experience in project management activities
Direct people management experience for teams of 10 or more
Leadership focus around coaching relative to agile product management and operational change management
Proven ability to build and manage a team of agile product management professionals who work directly with Payments management
Strong ideation, discovery, and solutioning concepts
Ability to identify and resolve exceptions and to analyze data
Excellent verbal and written communication skills
Strong understanding of Payments industry including operations, products and services, applicable laws and regulations, and regulatory trends
Covid-19 Vaccine Mandate Requirement: U.S. Bank requires that the successful candidate hired for this position be fully-vaccinated for COVID-19, absent being granted an accommodation due to a medical condition, pregnancy, or sincerely held religious belief or other legally required exemption.
If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants (https://careers.usbank.com/global/en/disability-accommodations-for-applicants) .
Take care of yourself and your family with U.S. Bank employee benefits. We know that healthy employees are happy employees, and we believe that work/life balance should be easy to achieve. That's why we share the cost of benefits and offer a variety of programs, resources and support you need to bring your full self to work and stay present and committed to the people who matter most - your family.
Learn all about U.S. Bank employee benefits, including tuition reimbursement, retirement plans and more, by visiting careers.usbank.com .
EEO is the Law
Applicants can learn more about the company’s status as an equal opportunity employer by viewing the federal EEO is the Law (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf) poster.
U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program (https://careers.usbank.com/verification-of-eligibility-for-employment) .
Salary range reflected is an estimate of base pay and is for the primary location. Base pay range may vary if an offer is made for work in a different location. Pay Range: $102,170.00 - $120,200.00 - $132,220.00
Due to legal requirements, U.S. Bank requires that the successful candidate hired for some positions be fully-vaccinated for COVID-19, absent being granted an accommodation due to a medical condition, pregnancy, or sincerely held religious belief or other legally required exemption. For these positions, as part of the conditional offer of employment, the successful candidate will be asked to provide proof of vaccination or approval for an accommodation or exemption upon hire.
U.S. Bank will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance.
U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.