U.S. Bank Quality Analyst 1 in BROOKFIELD, Wisconsin
Monitors and evaluates the quality of work as measured against timeliness, accuracy and productivity standards. Documents quality issues, performance measures and quality improvements for management review. Provides information to assist in giving feedback to employees and in the training of employees. Ensures proper application of and compliance with internal and regulatory standards, guidelines and procedures.
*Knowledge of the fundamentals of residential construction
*Work with Borrowers, Builders, Title Companies and Disbursing
*Agents funding draws throughout the course of construction
*Ability to monitor and reconcile builder budgets
*Responsible self-starter with strong customer service skills to include verbal and non-verbal
*Pro-active problem solver and ability to take initiative
*Ability to handle challenging situations and hi volume
*Ability to work independently and make decisions as well as part of a team
High school diploma or equivalent
One to two years of relevant experience, preferably in quality analysis and measurement activities
Good knowledge and understanding of the products and services applicable to the assigned area
Good knowledge of the productivity and accuracy standards of the assigned area
Effective verbal and written communications skills
Proficient computer navigation skills using a variety of software packages including Microsoft Office applications
Primary Location: Wisconsin-WI-Brookfield
Shift: 1st - Daytime
Average Hours Per Week: 40
Requisition ID: 200010963
U.S. Bank is an Equal Opportunity Employer committed to creating a diverse workforce.
U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.