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U.S. Bank Digital Analytics Director - Digital Product/Platform Insights, Reporting and Analytics in Boston, Massachusetts

At U.S. Bank, we're passionate about helping customers and the communities where we live and work. The fifth-largest bank in the United States, we’re one of the country's most respected, innovative and successful financial institutions. U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.

Job Description

As a Digital Analytics Director, reporting to SVP of Digital Analytics, this individual will provide all necessary reporting and analytics support for the enterprise-wide Platforms team within the Digital Organization. The Platforms team leads development and implementation of various digital capabilities (customer communications, apply, onboarding, servicing, authentication, document management, and money movement).

This leader’s team provides the measurement and insights to show the operational effectiveness of these platforms in helping to drive adoption and improved customer experience, while also decreasing time to market. He or she will also closely collaborate with their peers in Enterprise Analytics and Artificial Intelligence (EAA) to ensure consistency and accuracy across reporting as U.S. Bank’s digital capabilities change and grow.

The ideal candidate will feel at ease integrating data from multiple/disparate sources, querying databases, automating operational reporting, conducting sophisticated quantitative analyses, and presenting their findings as clear, actionable insights and recommendations enabling platform readiness, revenue growth, channel adoption and customer acquisition and retention. They will be a motivated professional who is passionate about data and data visualization but also willing to roll up their sleeves and code their way through a developing database architecture as they also opine on that development.

They must have strong technical and analytical skills, with the ability to understand business goals/needs, and be committed to delivering operational reporting and data driven insights that lead to actionable recommendations. It will also be necessary to ensure up-front data and reporting requirements are communicated to development and technology teams to ultimately enable delivery of analytics and insights.

This individual will be the ‘go-to’ analytics person for the Executive Vice President, Digital Platforms & Capabilities CDO who has high expectations for a strategic partner who can fuel the team with data and analytics insights. An example aspiration is having the most optimized digital sales application funnel in our industry. The team’s output will reach the C-suite at U.S. Bank so accuracy, presentation and storytelling must be top-notch. In addition to tight integration with the Platforms team, this person will also work to build strong and effective relationships across TOS (Technology and Operations), and EDG (Enterprise Data Governance) teams.

As the Platforms Analytic Director, this individual will inform and create policies and procedures in an effort to maximize output and minimize risk exposure. This role will work with Business Risk partners to create, implement, maintain, review or oversee an effective risk management framework and identify gaps and inform solutions that minimize risk resulting from inadequate processes, systems or human errors.

The Analytics Director will also possess a strong willingness to learn and teach and will aid in leading change across a matrixed organization. An early challenge will be the continued development of this relatively new, primarily remote, 10-person team, as well as continuing to prioritize support across Platforms. In addition, project and team management, process creation, risk adherence, and relationship-building will all be key deliverables in the first 90 days.

The Digital Analytics team sits at the intersection of digital and data – a huge area of growth and importance at U.S. Bank. Come join a team whose mission is to run world-class targeted experiences and analytics to drive digital across the enterprise and to have fun doing it!

Basic Qualifications

  • Master's degree, or equivalent work experience

  • 8-10 years of experience in analytics, demonstrating a progressive increase in responsibility and scope

  • Expert user of advanced analytics tools & techniques to perform analysis and interpret data – some examples are: SQL, SAS, R, Python, Excel, Alteryx, etc.

  • Expert user of analytics data visualization tools such as Tableau, PowerBi, DOMO

  • Expert in analytic storytelling and presentation, including PowerPoint and other presentation tools

  • Demonstrated project management and organization skills

  • Managerial expertise leading analysts in reporting, insights and analytics and nurturing future leaders in this space

  • Ability to work and thrive in collaborative work environment as well as independently to drive results

  • Impeccable attention to detail, while being comfortable with data ambiguity

  • Proven track record of driving Analytics into actionable business outcomes

  • Demonstrated ability to influence change across a complex organization

Preferred Qualifications

  • Hands-on knowledge of digital data including raw clickstream

  • Experience in financial services with knowledge of products, customers, transaction and interaction data, including source systems

  • Demonstrated understanding of statistical analyses methodologies

  • Experience leveraging tools for basic last mile ETL and data wrangling

  • Knowledge of data quality practices

  • Experience with standard relational databases (Teradata, DB2, Postgres)

  • Working knowledge of Hadoop (HDFS) with ability to query Hive; exposure to Druid a plus

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants (https://careers.usbank.com/global/en/disability-accommodations-for-applicants) .


Take care of yourself and your family with U.S. Bank employee benefits. We know that healthy employees are happy employees, and we believe that work/life balance should be easy to achieve. That's why we share the cost of benefits and offer a variety of programs, resources and support you need to bring your full self to work and stay present and committed to the people who matter most - your family.

Learn all about U.S. Bank employee benefits, including tuition reimbursement, retirement plans and more, by visiting careers.usbank.com .

EEO is the Law

Applicants can learn more about the company’s status as an equal opportunity employer by viewing the federal EEO is the Law (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf) poster.


U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program (https://careers.usbank.com/verification-of-eligibility-for-employment) .

Salary range reflected is an estimate of base pay and is for the primary location. Base pay range may vary if an offer is made for work in a different location. Pay Range: $140,930.00 - $165,800.00 - $182,380.00

Due to legal requirements, U.S. Bank requires that the successful candidate hired for some positions be fully-vaccinated for COVID-19, absent being granted an accommodation due to a medical condition, pregnancy, or sincerely held religious belief or other legally required exemption. For these positions, as part of the conditional offer of employment, the successful candidate will be asked to provide proof of vaccination or approval for an accommodation or exemption upon hire.

U.S. Bank will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance.

U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.