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U.S. Bank Market Ops Analyst- Small Business West Region in Boise, Idaho

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Job Description

We are currently seeking a Market Operations Analyst for our Small Business West Region. As a Market Operations Analyst you will be responsible for partnering and supporting Business Banking & Branch Partners in the Business account and CPO process. You will act as support, coach, advocate and liaison between Back office partners & customers. An ideal candidate will have the ability to work in a fast moving environment, meet set deadlines and communicate standards of operational policy and procedures.

This person can sit anywhere within the Idaho area, preferably Boise with the potential to travel to Montana.

Additional responsibilities include:

  • Participates & prepares Partner meetings

  • Maintains group chat

  • Partner with Market Operations to drive one bank

  • Partners with SBSM to identify gaps

  • Assist clearing new accounts errors & remediation (Manages BARTs process as SME) CDDO/EFCC/NGO/SRC escalations and ​onboarding NMLS

  • Aides Complex customer issues

  • Handles fee reversal recommendations and Wire support

  • Works with BMOL to implement and simplify process

  • Helps to interpret policy and procedures using the source and other internal resources as guide

  • Provide timely procedural & process updates

  • Review and analyze internal data to develop training strategizes

  • Keeping up with Technology for team support

  • Posses a high level understanding around Bus DDA & CPO process (Fusion/CEI)*Salesforce

  • Posses a Live Oak & Business Digital mindset support

  • Travel 25% (same as BMOL)

Basic Qualifications

  • Bachelor’s degree, or equivalent work experience

  • Four or more years of related experience

Preferred Skills/Experience

  • Thorough knowledge of policies, plans, procedures, products and regulatory requirements for assigned business unit

  • Ability to conduct an analysis of a business need, including scheduling meetings, planning agendas and conferring with business line leaders

  • Good understanding of project management and testing methodology and procedures

  • Ability to develop test schedules, review testing plans, track test issues and report on test results

  • Strong analytical and forecasting skills

  • Ability to manage multiple tasks/projects and deadlines simultaneously

  • Ability to work as part of a project team

  • Effective verbal and written presentation and communication skills

  • Proficient computer navigation skills using a variety of software packages including Microsoft Office applications

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants (https://careers.usbank.com/global/en/disability-accommodations-for-applicants) .

Learn how the way we work at U.S. Bank (https://assets.phenompeople.com/CareerConnectResources/prod/UBNAGLOBAL/documents/Thewaywework-1666895142717.pdf) drives meaningful relationships with our customers and collaboration across the company.


Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):

  • Healthcare (medical, dental, vision)

  • Basic term and optional term life insurance

  • Short-term and long-term disability

  • Pregnancy disability and parental leave

  • 401(k) and employer-funded retirement plan

  • Paid vacation (from two to five weeks depending on salary grade and tenure)

  • Up to 11 paid holiday opportunities

  • Adoption assistance

  • Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

EEO is the Law

U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors. Applicants can learn more about the company’s status as an equal opportunity employer by viewing the federal KNOW YOUR RIGHTS (https://eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf) EEO poster.


U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program (https://careers.usbank.com/verification-of-eligibility-for-employment) .

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, US Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401k contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $58,480.00 - $68,800.00 - $75,680.00