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U.S. Bank Head of Developer Experience in Baton Rouge, Louisiana

A leader in the payments industry, Elavon provides end-to-end payment processing solutions and services to more than one million merchants around the world. Elavon is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.

Job Description

Elavon is looking for a Product Leader to shape the future of Elavon’s Global Developer Experience. As the Developer Experience Leader, you will shape the long-term vision for our developer portal and developer experiences across Elavon and will be responsible for executing on that vision. Working cross-functionally with Engineering, Design, UX and 3rd Party Relations, you will enable faster customer launches and smoother user journeys via best-in-class developer enablement. You will also take the lead in ensuring that developer experience is a major competitive advantage for Elavon.

Responsibilities:

  • Assume end to end ownership of the Elavon Developer Experience with responsibility for delivery on Elavon’s North Star vision of a next generation, best-in-class Global Developer Experience Platform

  • Lead your product team in the delivery of delightful integration experiences to our clients and other 3rd party developers enabled via APIs, SDKs, developer sandbox, libraries, sample code and other popular options in the developer toolkit

  • Own the product roadmap and deliver on key metrics such as dev conversion rate, adoption time, and developer support operational metrics.

  • Serve as a developer advocate, collecting and disseminating relevant feedback and information to internal stakeholders

  • Proactively identify and resolve strategic issues that may impair the team’s ability to meet strategic, financial, and technical goals

  • Operationalize the launch of developer assets through the Developer Experience Platform in collaboration with the product, engineering, design & tech writer teams.

  • Monitor industry trends & methodology that provide detailed insights into the competitive landscape and best practices.

Basic Qualifications

  • Bachelor's degree in computer science or another technical discipline

  • 10+ years of combined product & engineering experience

    • Experience in the payments or fintech domains; familiar with the payments cards, digital wallets, eCommerce, point of sale technology

Preferred Skills/Experience

  • Proven track record leading complex strategic initiatives, working through technical, operational, legal/policy and business issues

  • Experience in a developer relations, technology evangelism, sales engineering, or open source community advocacy role

  • Experience working with content management systems & API documentation

  • Ability to lead & influence at every phase of the product lifecycle from vision/ideation, to design & solution evaluation, to UX definition, to build, to GTM readiness & launch

  • Previous experience of operating in and delivering large scale technology transformation in a Cloud first, Microservice Design domain along with its associated methodologies & technologies

  • Deep knowledge & awareness of the Developer Experience platforming including emerging trends & technologies & a strong point of view on best practices

  • Technical expertise in the area of APIs, SDKs and modern technology integration methodologies & toolsets

  • Familiarity with roadmap & backlog management tools such as Jira, Version 1, Confluence, Aha etc.

  • Comfortable interfacing directly with enterprise architecture & software development teams to articulate product vision & priority focus and orchestrating release scheduling

  • Ability to operate in a fast-paced environment and keep multiple delivery streams moving simultaneously

  • Excellent verbal and written communication skills

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants (https://careers.usbank.com/global/en/disability-accommodations-for-applicants) .

Benefits:

Take care of yourself and your family with U.S. Bank employee benefits. We know that healthy employees are happy employees, and we believe that work/life balance should be easy to achieve. That's why we share the cost of benefits and offer a variety of programs, resources and support you need to bring your full self to work and stay present and committed to the people who matter most - your family.

Learn all about U.S. Bank employee benefits, including tuition reimbursement, retirement plans and more, by visiting careers.usbank.com .

EEO is the Law

Applicants can learn more about the company’s status as an equal opportunity employer by viewing the federal EEO is the Law (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf) poster.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program (https://careers.usbank.com/verification-of-eligibility-for-employment) .

Salary range reflected is an estimate of base pay and is for the primary location. Base pay range may vary if an offer is made for work in a different location. Pay Range: $134,640.00 - $158,400.00 - $174,240.00

This is an Elavon posting. Elavon is a part of the U.S. Bank family.

Due to legal requirements, U.S. Bank requires that the successful candidate hired for some positions be fully-vaccinated for COVID-19, absent being granted an accommodation due to a medical condition, pregnancy, or sincerely held religious belief or other legally required exemption. For these positions, as part of the conditional offer of employment, the successful candidate will be asked to provide proof of vaccination or approval for an accommodation or exemption upon hire.

U.S. Bank will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance.

U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.

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