U.S. Bank Sr Network Ops Center Analyst in Austin, Texas
At U.S. Bank, we're passionate about helping customers and the communities where we live and work. The fifth-largest bank in the United States, we’re one of the country's most respected, innovative and successful financial institutions. U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.
U.S. Bank is seeking an effective Senior/Lead Network Operations Center Analyst with management and operations center experience to contribute toward the success of our technology initiatives.
Diagnoses and resolves complex and difficult IT incidents.
Manages production systems to ensure efficient and effective processing. Works with technical support groups to implement new hardware, software, and application technologies.
Demonstrates the sense of urgency and commitment required for managing a 24/7 operation.
Provides guidance and technical direction to Network Operations Center staff.
Serves as a technical resource and mentor for less experienced team members and provides internal training.
Educates department and client personnel on Network Operations Center policies and procedures.
Analyzes and investigates application and system events and solutions for the purposes of maintaining or improving the delivery of services.
Interprets and applies the policies, procedures, and precedent cases related to the services offered through the Network Operations Center.
Provides timely escalation of complex problems to technical support staff and/or appropriate levels of management.
Acts as liaison for all high level severity tickets.
Bachelor's degree or equivalent work experience
At least 4 years of experience with a data center operating environment, day-to-day operational requirements, and the operation of production systems and equipment.
Shift: Wednesday through Saturday, 11:00AM-9:30PM CST (10% premium)
IT systems management
Experience supporting Cisco equipment
Experience supporting network infrastructure
Microsoft AZ 900 cert
If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants (https://careers.usbank.com/global/en/disability-accommodations-for-applicants) .
Take care of yourself and your family with U.S. Bank employee benefits. We know that healthy employees are happy employees, and we believe that work/life balance should be easy to achieve. That's why we share the cost of benefits and offer a variety of programs, resources and support you need to bring your full self to work and stay present and committed to the people who matter most - your family.
Learn all about U.S. Bank employee benefits, including tuition reimbursement, retirement plans and more, by visiting careers.usbank.com .
EEO is the Law
Applicants can learn more about the company’s status as an equal opportunity employer by viewing the federal EEO is the Law (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf) poster.
U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program (https://careers.usbank.com/verification-of-eligibility-for-employment) .
Salary range reflected is an estimate of base pay and is for the primary location. Base pay range may vary if an offer is made for work in a different location. Pay Range: $35.67 - $47.55 - $52.30
Due to legal requirements, U.S. Bank requires that the successful candidate hired for some positions be fully-vaccinated for COVID-19, absent being granted an accommodation due to a medical condition, pregnancy, or sincerely held religious belief or other legally required exemption. For these positions, as part of the conditional offer of employment, the successful candidate will be asked to provide proof of vaccination or approval for an accommodation or exemption upon hire.
U.S. Bank will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance.
U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.