U.S. Bank UX Design Content Strategist - Design System in Atlanta, Georgia
At U.S. Bank, we're passionate about helping customers and the communities where we live and work. The fifth-largest bank in the United States, we’re one of the country's most respected, innovative and successful financial institutions. U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.
Job DescriptionThe Content Specialist/Strategist works with UX leads and a multidisciplinary team to identify and meet the content demands for various projects. Writes, edits and implements content based on the U.S. Bank content strategy, including brand style, voice and tone, customer focus and business goals. Reviews content with peers and senior content strategists. Observes user interviews and usability sessions. Analyzes and understands end-to-end customer experiences. Assists in gathering requirements and assessing content needs of a given project. Creates and updates content documents and works in Figma design files and content management systems. Provides strategic content recommendations and writing/editing support for UX teams, product managers, business lines, and other stakeholders. Drives, advocates and embodies a customer-centric perspective, resulting in consistent, simple and innovative experiences for our customers.
Basic Qualifications - Bachelor's degree, with an emphasis on English, Writing, Technical Writing, Journalism, Content Strategy, or Library Science preferred, or equivalent experience - Three or more years of related work experience
Preferred Skills/Experience - Good understanding of the principles of content strategy with a broad understanding of information architecture, interactive design principles, and web usability - Experience contributing to or working with a design system - Experience with user-centered design from concept to delivery - Ability to work independently in a fast-paced environment - Experience writing a variety of digital content for instructional, transactional and marketing experiences - including navigation labels, form fields labels and messaging, error messages, contextual help messages, alert messages and FAQs - Proven experience with data collection and analysis - Solid understanding of UX best practices
If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.
Benefits: Take care of yourself and your family with U.S. Bank employee benefits. We know that healthy employees are happy employees, and we believe that work/life balance should be easy to achieve. That's why we share the cost of benefits and offer a variety of programs, resources and support you need to bring your full self to work and stay present and committed to the people who matter most - your family.
Learn all about U.S. Bank employee benefits, including tuition reimbursement, retirement plans and more, by visiting usbank.com/careers.
EEO is the Law Applicants can learn more about the company’s status as an equal opportunity employer by viewing the federal EEO is the Law poster.
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Due to legal requirements, U.S. Bank requires that the successful candidate hired for some positions be fully-vaccinated for COVID-19, absent being granted an accommodation due to a medical condition, pregnancy, or sincerely held religious belief or other legally required exemption. For these positions, as part of the conditional offer of employment, the successful candidate will be asked to provide proof of vaccination or approval for an accommodation or exemption upon hire.
U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.