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U.S. Bank Senior Product Manager - Small Business (SMB) Partner Activation & Engagement in Atlanta, Georgia

A leader in the payments industry, Elavon provides end-to-end payment processing solutions and services to more than one million merchants around the world. Elavon is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.

Job Description

A leader in the payments industry, Elavon provides end-to-end payment processing solutions and services to more than one million merchants around the world. If you want to make a difference in your life, your community, and your world, join us at Elavon. We know our company is only as strong as our people, and we are committed to your professional growth and success. Elavon is part of the U.S. Bank family, a diverse workplace, where we celebrate the individuality of each member of our global team.

Our SMB & Partner products are broad, providing customer and partner facing experiences, payment solutions, and value-added insights. In partnership with U.S. Bank, the Elavon team is building a suite of new financial products. This will bring to market integrated solutions across banking, working capital, software, and payment products. The successful candidate has demonstrated success in building products that redefine the customer and partner experience.

This opportunity is hybrid working model. Team members who are in a hybrid role typically spend 3 days per week at a U.S. Bank location, while having flexibility on their work location for the remaining working days.

Key Responsibilities

· Define and mature the customer journey across the SMB & Partner segments.

· Balance user needs, technical constraints, and business objectives to solve problems effectively.

· Build and craft world-class customer experiences across a new set of products that integrate banking, working capital, software, and payment solutions.

· Work with internal and external partners to improve and identify opportunities to improve our payment capabilities, ensure operational excellence, and achieve business objectives around growth and profitability.

· Develop and maintain the product roadmap, cascading business objectives and market opportunities into product priorities.

· Manages product profit and growth goals, including sales, costs, expected return and pricing philosophy.

· Analyze & document business processes through written documentation, workflow diagrams and high-level mock-ups.

· Collaborate closely with team members to measure and analyze user experience research and testing to validate designs, get user feedback, and identify opportunities to improve the customer experience.

Basic Qualifications

  • Bachelor's degree, or equivalent work experience

  • Typically 3-5 years of direct product experience specifically within Digital Products or building complex software applications experience, in Payments, Financial Services

Preferred Skills/Experience

  • Small Business, Partner Activation & Engagement product ownership strongly preferred

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants (https://careers.usbank.com/global/en/disability-accommodations-for-applicants) .

Learn how the way we work at U.S. Bank (https://assets.phenompeople.com/CareerConnectResources/prod/UBNAGLOBAL/documents/Thewaywework-1666895142717.pdf) drives meaningful relationships with our customers and collaboration across the company.

Benefits:

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):

  • Healthcare (medical, dental, vision)

  • Basic term and optional term life insurance

  • Short-term and long-term disability

  • Pregnancy disability and parental leave

  • 401(k) and employer-funded retirement plan

  • Paid vacation (from two to five weeks depending on salary grade and tenure)

  • Up to 11 paid holiday opportunities

  • Adoption assistance

  • Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

EEO is the Law

U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors. Applicants can learn more about the company’s status as an equal opportunity employer by viewing the federal KNOW YOUR RIGHTS (https://eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf) EEO poster.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program (https://careers.usbank.com/verification-of-eligibility-for-employment) .

This is an Elavon posting. Elavon is a part of the U.S. Bank family.

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