U.S. Bank Senior Product Manager Digital Employee Experience- Dallas, Atlanta or Minneapolis in Atlanta, Georgia
At U.S. Bank, we're passionate about helping customers and the communities where we live and work. The fifth-largest bank in the United States, we’re one of the country's most respected, innovative and successful financial institutions. U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.
At U.S. Bank, we believe that great customer experiences are rooted in great employee experiences. As a Senior Product Manager for the Digital Employee Segment, you will be a critical part of our digital transformation journey at U.S. Bank - designing and leading a new digital working capability that gives employees the tools and techniques to work in a fundamentally different way.
You’ll be passionate about both the theory and techniques of digital ways of working and will be able to speak to as well as model the associated mindsets and behaviors. You’ll be up to speed on tried and tested methodologies like Agile, Service Design, Design Thinking, Systems Thinking, Lean, and you’ll understand how to take the best parts of each and apply them to our environment.
Day-to-day, you will be leading the creation of internal employee-facing products, services, and systems. The work will involve applying the agile framework and collaborative tools used in consumer-facing product and service design to employee-facing projects. The challenge involves blending traditional project management with the ability to lead/shepherd multi-disciplinary teams of stakeholders through virtual collaborative workshops over the life cycle of the product.
The role calls for a unique blend of the following:
Uses industry, financial, and economic data to accurately describe digital opportunities for the business, focused on enhancing customer engagement, efficiency, and bottom line outcomes.
Applies knowledge to digital business plans.
Leverages a customer-obsessed problem-solving process to generate novel digital solutions that delight the customer.
Creates scaffolding for creative thinking and structure to activities that often feel messy and uncomfortable; thus enabling short-cycle design and quick delivery of value to the customer and business.
Identifies and acts on unforeseen digital opportunities, often with limited information, to generate better business outcomes.
Empowers others to continuously test new ideas, approaches, and solutions, and learn quickly from failures to refine strategy and decision making.
Persuades skeptics to move quickly on unproven ideas and drives high engagement and generates support in creating digital excellence without always having formal authority over others.
Creates the digital thought leaders of the future through empowerment to be successful in the digital marketplace.
Product and Vision Planning
Owns being the connective tissue between Bank, customer experience, digital, and business line strategy to identify and prioritize digital opportunities, and establish the product vision and roadmap.
Defines product outcomes to prioritize via user Epics, and breaks down product vision into actionable steps to facilitate product development.
Product Lifecycle Management
Manages the end-to-end product lifecycle and how it unfolds in the product roadmap.
Creates the product in conjunction with Design and Engineering to achieve business and customer outcomes.
Responsibilities include, but are not limited to:
Collaborate with key stakeholders in the Digital Office, HR, IT, and other global stakeholder teams to influence and align on capability needs related to digital work.
Define and lead user-focused research, combining user insights with business requirements to create user experiences that support both employee and business needs.
Manage and lead various stakeholder workshops: visioning, research synthesis, opportunity analysis, ideation, prototyping, user validation, continuous improvement etc.
Creatively integrate design thinking into collaborative sessions.
Identify and integrate internal and external products/services to create a world-class employee experience offering.
Be a vocal advocate and visionary for digital ways of working as well as help to build a culture of digital across U.S. Bank.
Advise and influence global teams across U.S. Bank as they plan their strategy and activities related to digital ways of working.
Show others what great looks like, with thought leadership, coaching and advice for other teams across U.S. Bank.
Lead the creation and delivery of knowledge and content that helps people to understand how others in U.S. Bank apply ‘digital’ methods and approaches to their work.
Cultivate high performing, healthy teams with authentic communication and coaching.
BA/BA in Business, Design, Organizational Behavior or similar.
8-12 years direct experience of using modern product management methodologies (Agile, Design Thinking, Backlog Management, etc.).
3-5 years experience leading human centered design/creative teams that delivered across a range of media/digital touchpoints (web, intranet, mobile, human, etc.).
A project or case study portfolio that shows approach to problem solving.
A one hour presentation to the team.
MA/MS/MFA Design, Product or similar
Experience working with senior leadership teams either directly, or as a consultant.
Good working knowledge of modern collaborative project management workflow tools (GIT, Kanban Boards, InVision/similar, etc.).
Experience designing, developing and leading corporate innovation / learning / transformation programs.
Experience leading or working on large employee facing software development projects in a corporate matrix environment.
Experience working in product design in Financial Services.
Take care of yourself and your family with U.S. Bank employee benefits. We know that healthy employees are happy employees, and we believe that work/life balance should be easy to achieve. That's why we share the cost of benefits and offer a variety of programs, resources and support you need to bring your full self to work and stay present and committed to the people who matter most - your family.
Learn all about U.S. Bank employee benefits, including tuition reimbursement, retirement plans and more, by visiting usbank.com/careers (https://www.usbank.com/careers/index.html) .
EEO is the Law
Applicants can learn more about the company’s status as an equal opportunity employer by viewing the federal EEO is the Law (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf) poster.
U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program (https://www.usbank.com/careers/verification-of-eligibility-for-employment.html) .
Our 74,000 employees work across departments to help our millions of retail, business, wealth management, payment, commercial and corporate, and investment services customers across the country and around the world turn their dreams into reality. Our employees are empowered to create change and drive our future, and we pride ourselves on diligently and ethically upholding U.S. Bank’s best-in-class financial record and legacy of more than 150 years in banking. Most importantly, we put people first, cultivating and treasuring meaningful relationships with the customers we serve, the colleagues we support and the communities where we live and work.