Job Information
U.S. Bank Sales Support Consultant in Atlanta, Georgia
At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions, enabling the communities we support to grow and succeed in the right ways, all more confidently and more often—that’s what we call the courage to thrive. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive. Try new things, learn new skills and discover what you excel at—all from Day One.
As a wholly owned subsidiary of U.S. Bank, Elavon is committed to building the platforms and ecosystems that help over 1.5 million customers around the world to achieve their financial goals—no matter what they need. From transaction processing to customer service, to driving innovation and launching new products, we’re building a range of tailored payment solutions powered by the latest technology. As part of our team, you can explore what motivates and energizes your career goals: partnering with our customers, our communities, and each other.
Job Description
Sales Support Consultants function as a trusted advisors on all aspects of the pre-sales process for direct and partner sales teams. These consultations can be as simple as walking through accessing digital application system, helping with filling out, and submitting paperwork, or complex consultations such as identifying specific solutions for unique merchant needs and researching existing software to find connections for it. We are available to support all aspects of the sales prospect lifespan, from first vetting to boarding. The team must often learn as they go, uncovering and communicating current information for novel situations. All Sales Support Consultants are expected to take ownership of issues they receive and follow up until issues and questions are fully resolved. We are often a single escalated point of contact for complex issues that arise during the sales process.
We drive revenue growth by being a reliable point of contact for our partners and sales teams, supporting them as on-demand subject matter experts and escalation points of contact. Our involvement in the sales and onboarding experience ensures as smooth an experience as possible for prospects. Due to the variety of tasks, we manage, the depth of knowledge required, and the ability to develop new and improved ways of doing things, Sales Support Consultants must be flexible. Our job function requires all consultants be able to manage time, prioritize responsibilities, and understand the sense of urgency with inquiry. Sales Support Consultants often acts with limited supervision and the freedom to make decisions to resolve issues. Sales Support Consultants have substantial autonomy in structuring how they complete tasks within the expectations and needs of our sales teams and partners.
Basic Qualifications
High school diploma or GED
3+ years’ experience in a Customer Service Call Center
Preferred Skills and Experience
Proficient computer skills, especially using Microsoft Office 365
Ability to manage multiple task/projects and deadlines simultaneously.
Ability to identify and resolve exceptions and to interpret data.
A Servant Leader
Excellent interpersonal, verbal and written communication skills
Effective research skills
Positive attitude and a sense of humor
Some knowledge of the Payments Industry
Remote + Hybrid/flexible schedule
The role is posted as remote; however, candidates who are located near any one of our locations would be required to work on site at least three days per week.
If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants (https://careers.usbank.com/global/en/disability-accommodations-for-applicants) .
Benefits:
Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):
Healthcare (medical, dental, vision)
Basic term and optional term life insurance
Short-term and long-term disability
Pregnancy disability and parental leave
401(k) and employer-funded retirement plan
Paid vacation (from two to five weeks depending on salary grade and tenure)
Up to 11 paid holiday opportunities
Adoption assistance
Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
EEO is the Law
U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors. Applicants can learn more about the company’s status as an equal opportunity employer by viewing the federal KNOW YOUR RIGHTS (https://eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf) EEO poster.
E-Verify
U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program (https://careers.usbank.com/verification-of-eligibility-for-employment) .
The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $58,650.00 - $69,000.00 - $75,900.00
Job postings typically remain open for approximately 20 days of the posting date listed above, however the job posting may be closed earlier should it be determined the position is no longer required due to business need. Job postings in areas with a high volume of applicants, such as customer service, contact center, and Financial Crimes investigations, remain open for approximately 5 days of the posting listed date.