U.S. Bank Product Manager, Salesforce Service Cloud - Remote in Atlanta, Georgia
A leader in the payments industry, Elavon provides end-to-end payment processing solutions and services to more than one million merchants around the world. Elavon is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.
Job Description Our Salesforce Service Cloud Product Manager oversees product development for Salesforce Service Cloud supporting Elavon Operations teams and Elavon customers. They will lead agile product teams to identify, design, prototype, configure and implement new product features and capabilities for Salesforce Service Cloud, as well as Interfacing with business and technical resources to ensure business requirements can be met following Salesforce design and usage best practices.
Provides ongoing evaluation and guidance of Salesforce feature design and development against business objectives
Builds conceptual prototypes and models to support final implementation objectives
Works with product management and users to identify and analyze needs/gaps in business processes; prioritize and sequence features and identify dependencies; provides recommendations for the request and/or problem resolution
Identifies internal and/or external resources to ensure successful feature implementation
Plans releases with product and delivery teams; documents as appropriate; ensures a smooth implementation of “change”; resolves problems
Assists with product testing and training as applicable
Bachelor's degree, or equivalent work experience
Six to eight years of related work experience
At least three years of experience working in an agile software development model
Experience with a thorough understanding of the Salesforce ecosystem and associated technical requirements, system configuration, user requirements, and all related policies and procedures
Strong Salesforce background in design, configuration, and administration. Working knowledge of product development and business analysis
Demonstrated collaboration, leadership, and interpersonal skills
Well-developed oral and written communication skills
Benefits: Take care of yourself and your family with U.S. Bank employee benefits. We know that healthy employees are happy employees, and we believe that work/life balance should be easy to achieve. That's why we share the cost of benefits and offer a variety of programs, resources and support you need to bring your full self to work and stay present and committed to the people who matter most - your family.
Learn all about U.S. Bank employee benefits, including tuition reimbursement, retirement plans and more, by visiting usbank.com/careers.
EEO is the Law Applicants can learn more about the company’s status as an equal opportunity employer by viewing the federal EEO is the Law poster.
E-Verify U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.
Salary range reflected is an estimate of base pay and is for the primary location. Base pay range may vary if an offer is made for work in a different location. Pay Range: $86,360.00 - $101,600.00 - $111,760.00 This is an Elavon posting. Elavon is a part of the U.S. Bank family.
U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.