U.S. Bank Group Product Manager - Digital Portals in Atlanta, Georgia
A leader in the payments industry, Elavon provides end-to-end payment processing solutions and services to more than one million merchants around the world. Elavon is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.
Job DescriptionJOB DESCRIPTION:
We have an excellent opportunity for an energized leader to bring the customer voice to Elavon’s digital transformation and to our leading digital product offerings. This executive will own the roadmap delivery of the new capabilities, including the customer experience within our digital channels. This role will provide the right individual an incredible opportunity to work across the Elavon organization to make an impact on all digital experiences.
*Open to considering remote
The Digital Portal Group Product Manager is responsible for bringing the customer voice to Elavon’s digital transformation. This role will lead in defining and delivering on the roadmap, including the collection, analysis and development of insights from customer research and data to drive prioritization of digital investments, development of end-to-end experiences that involve digital, and continuous improvement of our existing digital channels. The Lead will be a member of the Customer Experience and Digital leadership teams and work closely with business leaders in Digital, Consumer and other business lines to ensure a best practices approach for Customer Experience in the portfolio of Elavon Digital Portals that include Payments Insider, Connect, Converge, Fusebox, Developer Portal, Sales & Service customer and partner portals.
RESPONSIBILITIES: Lead collection of Voice of Customer feedback for digital channels across the bank; support Digital and business teams to apply the data in decision making. Support the Digital teams in building digital transformation roadmaps to meet the needs of all supported segments (e.g., small business, commercial, partners, employees). Support investment planning and prioritization for digital experiences across the Elavon digital portal portfolio. Lead cross functional teams embedded in digital studios with other product, sales, operations, UI/UX teammates to deliver on project plans, technical design, requirements, etc. in an agile based environment. Use primary and syndicated research, benchmarking studies and experience reviews to develop perspective on competitive digital gaps as input to our roadmaps and requirements. Drive rigor in launch of new and improved digital experiences, including pilot testing where relevant, user acceptance testing, and monitoring of customer feedback. Partner with other CX and segment leaders to bring relevant insights to digital and non-digital experience development agile development teams; partner with closed loop teams to identify and fix current experiences. Bring the customer perspective to the Digital leadership team, digital experience and business reviews. Establish working partnerships with Digital leaders, product managers, business line leaders, and CX and UX practitioners across U.S. Bank to establish best practices and engage other available resources to deliver on Elavon digital goals and objectives.
COMPETENCIES: Strategy - Possess critical thinking skills with knowledge of emerging industry trends. Be able to clearly envision and communicate the current and future digital needs for our customers. Must be able to dive into the details while also keeping a view on the big picture. Executing Results – Able to drive from strategy to roadmap delivery. Able to set and meet aggressive goals and action plans, both as an individual and with a team. Able to execute in a matrixed organization against multiple projects/workstreams and excel in a fast-paced environment with an evolving portfolio. Closely manages initiatives for impact measured against business KPIs. Customer Research - Ability to quickly glean insights from research and synthesize for business application. Leading Teams - A proven leader able to build, lead, motivate and retain a high performing team. Insightful about the talent the organization needs to be successful; recruits and develops people. Building Relationships and Using Influence - Gains commitment, trust and support from others by involving them in the thinking and the process. Successfully guides the Elavon organization through change, while maintaining focus and intensity. Adaptability - Demonstrates appropriate flexibility in all situations. Works well under stress and pressure. Learns from both successes and failures. Comfortable with taking appropriate and informed risks to improve the business, while achieving appropriate level of sign-off for risk & compliance reviews.
Basic Qualifications: Bachelor's Degree, or equivalent work experience 10 or more years of product management experience
Preferred Skills/Experience: 7+ years' experience in strategy, experience design, digital product management and/or UX/ CX Deep knowledge of customer needs, with experience researching, designing and developing customer-centric experiences Experience with portal technical/platform considerations that drive third party partner decisions such as identity management, security & fraud, Cloud/SaaS platforms, APIs, content management, browser & device support, etc. Excellent understanding of project management principles Excellent and appropriate communication skills in verbal and written forms for executive, peer and customer audiences Proven leadership ability directly managing a team of product managers and indirectly through influence management of cross-functional digital peers and individual contributors. Ability to navigate and lead through a matrix environment Ability to set and manage priorities judiciously Previous experience leading digital transformation for digital portals, preferably B2B portals in Merchant acquiring, eCommerce or Business/Corporate online banking background Excellent leadership and relationship building skills Bachelor's degree required; advanced degree preferred
Benefits: Take care of yourself and your family with U.S. Bank employee benefits. We know that healthy employees are happy employees, and we believe that work/life balance should be easy to achieve. That's why we share the cost of benefits and offer a variety of programs, resources and support you need to bring your full self to work and stay present and committed to the people who matter most - your family.
Learn all about U.S. Bank employee benefits, including tuition reimbursement, retirement plans and more, by visiting usbank.com/careers.
EEO is the Law Applicants can learn more about the company’s status as an equal opportunity employer by viewing the federal EEO is the Law poster.
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This is an Elavon posting. Elavon is a part of the U.S. Bank family.
U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.