U.S. Bank Elavon Global COO in Atlanta, Georgia
A leader in the payments industry, Elavon provides end-to-end payment processing solutions and services to more than one million merchants around the world. Elavon is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.
Job Description We have an exciting opportunity for the right Operations Leader to join U.S. Bank in a key and highly visible position. As the Elavon Global COO, you will be responsible for the operations and merchant experience of one of our most visible and profitable divisions of U.S. Bank. The position will oversee several large, complex customer-facing and back-office functions that are key components to our U.S. Bank portfolio of offerings.
The Elavon Global COO role is a global function and is responsible for leading Activation, Onboarding, Servicing and Chargebacks/Disputes. This executive will be responsible for 1,700 professionals across North America and Europe.
As part of your executive responsibility, you will be part of the line of business senior leadership team and will be the primary partner in delivering customer service while ensuring service levels are met. Lastly, you will ensure operations policies, systems and procedures deliver effective results with efficiency while minimizing risk across the enterprise.
KEY FUNCTIONS Elavon Global Strategic Account Services Elavon N.A. Operations, includes Deployments, Activation, Onboarding and Servicing Elavon E.U. Operations, includes Deployments, Activation, Onboarding and Servicing Elavon Global Disputes, Chargebacks and Exceptions
RESPONSIBILITIES Provide direction, strategy and leadership to pursue strategic objectives Deliver and improve the customer experience Deliver against internal and external service level agreements Drive innovation and transformation across operations Create and maintain cost-effective programs and budgets Determine staff development needs and create appropriate action plans Actively ensure compliance with all US Bancorp policies and procedures Management of all third-party relationships
BASIC QUALIFICATIONS 10+ years of operations experience in Financial Services, Payments Processing experience preferred 7+ years of management experience Bachelor's in Operations Management, Business Administration, Information Systems or other related field. Master’s preferred Exceptional leadership abilities and strategic management skills with considerable tact, diplomacy and people skills Demonstrated success in high quality execution of large-scale operational initiatives and related operational programs Exceptional verbal and written communication skills with ability to effectively communicate to different stakeholders Exceptional analytical, decision-making and problem-solving skills with ability to understand the big picture and details of applications Excellent technical knowledge of payments processing and related IT infrastructure and software
Benefits: Take care of yourself and your family with U.S. Bank employee benefits. We know that healthy employees are happy employees, and we believe that work/life balance should be easy to achieve. That's why we share the cost of benefits and offer a variety of programs, resources and support you need to bring your full self to work and stay present and committed to the people who matter most - your family.
Learn all about U.S. Bank employee benefits, including tuition reimbursement, retirement plans and more, by visiting usbank.com/careers.
EEO is the Law Applicants can learn more about the company’s status as an equal opportunity employer by viewing the federal EEO is the Law poster.
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This is an Elavon posting. Elavon is a part of the U.S. Bank family.
U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.