U.S. Bank Fraud Analyst (Arklow) in Arklow, Ireland
A leader in the payments industry, Elavon provides end-to-end payment processing solutions and services to more than one million merchants around the world. If you want to make a difference in your life, your community and your world, join us at Elavon. We know our company is only as strong as our people, and we are committed to your professional growth and success. Elavon is part of the U.S. Bank family, a diverse workplace, where we celebrate the individuality of each member of our global team.
Job DescriptionRole Overview The successful candidate will be responsible for the analysis of transactions and to proactively identify patterns of fraud or unauthorised card usage whilst maintaining compliance with the Card Association requirements and standards.
This role will be based in Arklow once our offices are safe to re-open.
Key Responsibilities: Monitors and analyses merchant and cardholder account activity to identify abnormal activity which may be fraudulent (suspicious) or violate the terms of the merchant agreement; Frequently communicates with merchants, Issuing Banks, Card Schemes and other associated parties to validate that charges are authorized by the cardholder; Secures merchant and cardholder account to prevent losses upon ascertaining abnormal activity or receiving notification of credit / debit card loss or unauthorized use; Further analyses collection and loss data to reduce incidents of risk or exposure to our organisation; Works directly with merchants processing activity records on a daily basis; Provides customers with information about their accounts, correcting account errors, answers questions about policies and procedures and providing information about related company programs and services; Keeps abreast of current or changing trends within the market or industry. Build strong and positive relationships, share understandings and best practice with other business areas of Elavon. Work closely with Credit, Collections, RAM and other business units to minimize risk and potential loss.
Knowledge / Skills / Experience required: Banking experience Third level qualification. Sound understanding of card scheme requirement Fraud experience essential, minimum 2-3 years’ experience Management experience an advantage
Person Specifications: Effective management of time and priorities; Strong analytical skills; Ability to investigate, analyse and develop a course of action to effectively reduce incidents of fraud and abuse. Ability to determine operational risk; investigate and resolve queries related to our services Ability to meet deadlines and works well under pressure; Ability to identify when an issue requires escalation; Excellent written and oral communication skills; Self -starter who works effectively on their own initiative and ability to take responsibility for own workload; Ability to work independently on assigned projects but also to provide key input into dynamic team setting; Service Excellence; MS Office proficient; Technical skills required
Benefits: We offer an exciting, fast-paced and diverse working environment with employees of many different nationalities. We provide benefits to help you protect your health and financial security; and give you peace of mind. We also invest in your career growth with development resources that give you the opportunity to stretch and shine.
This is an Elavon posting. Elavon is a part of the U.S. Bank family.
U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.