U.S. Bank Customer Account Manager - Arklow in Arklow, Ireland
A leader in the payments industry, Elavon provides end-to-end payment processing solutions and services to more than one million merchants around the world. If you want to make a difference in your life, your community and your world, join us at Elavon. We know our company is only as strong as our people, and we are committed to your professional growth and success. Elavon is part of the U.S. Bank family, a diverse workplace, where we celebrate the individuality of each member of our global team.
Job DescriptionReporting to the Customer Account Management, Team Leader, the successful candidate will be responsible for the management of a specific group of Elavon’s base customers in Ireland and UK geography. The role will deliver revenue growth through up selling and cross selling of existing products and services across designated account base.
The successful candidate will take responsibility for ensuring that new customers to Elavon are welcomed to the organisation in an appropriate manner. In addition they will ensure that each customer has an account management plan which focuses on increasing product penetration and gaining customer longevity.
The successful candidate will take direction from the Customer Account Management Team Lead which includes achieving revenue targets, in year new business and additional product penetration targets as well as ensuring the attrition of customers is minimised.
Location: Elavon Arklow - Hybrid 3 days @ office, 2 days @ home. This is not a remote role.
Achieve set monthly targets in respect of sales and accounts retained Follow up on each account with customers to ensure the customer understands the offering / promotion you are presenting to them; Provide accurate reports on daily, weekly, monthly activity, including inbound and outbound calls. Responsible for forecast of: revenue & in year new business. Achieve and deliver on key KPI’s as set out by line manager. Update the CRM systems with the outcome and success of each communication with the customer; Understand and sell the whole card payment product suite including Dynamic Currency Conversion, Multi Currency Conversion, Elavon Payment Gateway and other value added solutions as introduced. Ensure that upselling and cross selling where appropriate is introduced. Maintain awareness and knowledge of the business market, card payment industry, competitors and internal activities to ensure that all business opportunities are identified, considered and closed appropriately
Experience At least 1-2 years’ experience in a customer account management role in a sales driven or call centre environment. Evidence of consistently hitting and overachieving revenue targets. Ability to prioritize and manage a large portfolio with a strong focus on retention and growing your book of business. Excellent time management and organisational skills. Leaving Certificate or equivalent as standard Proven ability to develop and maintain relationships at all levels of a company. Broad commercial and financial acumen and awareness of issues involved in negotiating and has ability to negotiate logically and constructively. An influential and highly effective communicator (verbal/non-verbal/written) with strong interpersonal skills. A team player able to work and support colleagues across a multinational organisation A willingness to accept change and the ability to maintain effectiveness in a changing environment Strong relationship building and influencing skills. Interested in learning about the Elavon business and has a general ‘can-do’ attitude.
Competencies Collaboration – Build partnerships and promote a culture of teamwork to drive one U.S. Bank Centricity – Build strong customer relationships and deliver customer centric solutions Drive for Results – Hold self and others accountable to consistently achieve meaningful results.
Inclusion – Build a culture of equity and inclusion in which diverse ideas, talent and perspectives are welcomed and encouraged
Risk - Appropriately identify and manage risks, in compliance with applicable laws, rules and regulations, and with Company Policy.
Ethics and Trust - Maintain high ethical standards; gain the confidence and trust of others through honesty, integrity and authenticity.
Technical Competencies Basic Outlook, Word, Excel and Powerpoint Proficiency
Qualifications Required Leaving Certificate or equivalent as standard
This role has been identified as a Controlled Function (“CF4”) under the Central Bank of Ireland’s Fitness & Probity Regime. Accordingly, the Company must be satisfied on reasonable grounds that the role holder complies at all times with the Fitness and Probity Standards.
Applicants agree to permit the Company (or its agents) to conduct such due diligence as it deems necessary to satisfy itself on reasonable grounds that you comply with the Fitness and Probity Standards and that you will provide the Company with all information and/or documentation relating to your qualifications, experience, employment history, financial soundness and other interests that the Company requests for that purpose.
Benefits: We offer an exciting, fast-paced and diverse working environment with employees of many different nationalities. We provide benefits to help you protect your health and financial security; and give you peace of mind. We also invest in your career growth with development resources that give you the opportunity to stretch and shine.
This is an Elavon posting. Elavon is a part of the U.S. Bank family.
U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.