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U.S. Bank CRM Business Systems Analyst (Salesforce) - Minneapolis, MN or Telecommute in Annapolis, Maryland

At U.S. Bank, we're passionate about helping customers and the communities where we live and work. The fifth-largest bank in the United States, we’re one of the country's most respected, innovative and successful financial institutions. U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.

Job Description

U.S. Bank is seeking a motivated Business Systems Consultant with liaison and relationship management experience to contribute toward the success of our technology initiatives. Responsible for consulting to Information Technology and business management on applying technology to business opportunities, planning, and implementation of cross-functional applications.

Develops and maintains a complete and accurate understanding of how business units conduct business focused on Customer relationship management (CRM) capabilities.

Develops and maintains detailed knowledge of business's current technology and infrastructure from a functional perspective. Responsible for demonstrating current and proposed CRM (Salesforce) functionality among various business lines and executive management

Engage business partners to elicit stated and implied users needs, define and maintain evolving business requirements, drive to deliverables that meeting the business needs. Ability to understand business needs, translate them to requirements/user stories and deliver value-added solutions.

Salesforce is the CRM platform within Wealth Management. The candidate should:

  • Have an Understanding of Salesforce declarative/customization capabilities

  • Advise business on Salesforce best practices and tools/solutions

  • Solve complex problems and develop innovative solutions related to the Salesforce CRM platform while driving for OOTB solutions and articulate pros/cons of customizations

  • In depth knowledge of the standard capabilities of Salesforce.com

  • Acts as a Salesforce subject matter expert in discussions and requirements gathering sessions with business stakeholders

Aware of and influences future technology capabilities and strategy. Provides senior level consulting services to internal business groups on large process improvement projects designed to improve business results.

Works with, and lead, technology and application development teams to design or select solutions that appropriately meet the business needs for large and complex projects. Reviews and coordinates execution of test plans for multiple projects.

Assists and at times, may lead clients and technical staff to investigate, analyze, and resolve complex application problems related to system functions. Often first point of contact for user support and problem solving. May manage projects. Frequently interfaces with business lines, including management, and/or internal resources to ensure quality, timeliness, and testing of all project/release work.

Successful applicants will exemplify US Bank's ethical principles of uncompromising integrity, respect for others, accountability for decisions and actions, and good citizenship.

Basic Qualifications

-Bachelor's degree or equivalent work experience

-At least 10 years experience with activities, tasks, practices and deliverables for assessing and documenting business opportunities, benefits, risks, and success factors of potential applications.

Preferred Skills/Experience

Subject matter expert in:

  • Salesforce Platform

  • Business assessment

  • Requirements analysis

  • Workflow analysis

  • Modeling: data, process, events, objects

  • Business process modeling

  • IT standards, procedures, policy

Extensive experience in:

  • System development life cycle

  • IT environment

  • System testing

Working experience in:

  • Information management

  • IT project management

  • Product and vendor evaluation

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants (https://careers.usbank.com/global/en/disability-accommodations-for-applicants) .

Benefits:

Take care of yourself and your family with U.S. Bank employee benefits. We know that healthy employees are happy employees, and we believe that work/life balance should be easy to achieve. That's why we share the cost of benefits and offer a variety of programs, resources and support you need to bring your full self to work and stay present and committed to the people who matter most - your family.

Learn all about U.S. Bank employee benefits, including tuition reimbursement, retirement plans and more, by visiting careers.usbank.com .

EEO is the Law

Applicants can learn more about the company’s status as an equal opportunity employer by viewing the federal EEO is the Law (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf) poster.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program (https://careers.usbank.com/verification-of-eligibility-for-employment) .

Salary range reflected is an estimate of base pay and is for the primary location. Base pay range may vary if an offer is made for work in a different location. Pay Range: $112,880.00 - $132,800.00 - $146,080.00

Due to legal requirements, U.S. Bank requires that the successful candidate hired for some positions be fully-vaccinated for COVID-19, absent being granted an accommodation due to a medical condition, pregnancy, or sincerely held religious belief or other legally required exemption. For these positions, as part of the conditional offer of employment, the successful candidate will be asked to provide proof of vaccination or approval for an accommodation or exemption upon hire.

U.S. Bank will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance.

U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.

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