U.S. Bank Contact Center Personal Banker (Milwaukee) in WEST ALLIS, Wisconsin
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Are you ready to start your career with unlimited opportunities for growth and development? Come join us at U.S. Bank, as a Contact Center Personal Banker! In this role, you will be the first point of contact for our customer inquiries via the telephone. You will work in a highly collaborative, fast-paced environment, where customer service is our passion! Join our diverse and inclusive team where you will feel valued and inspired to contribute your unique skills and experience.
Process and respond to U.S. Bank customer inquiries utilizing multiple systems to provide information on accounts while answering every call with professionalism and accuracy. Successful bankers demonstrate a genuine interest in their customers and ask questions to resolve the customers concern while understanding how U. S. Bank can help meet their financial needs. Personal Bankers are able to present options to customers about ways to make their banking easy and convenient, while ensuring the needs of the customer always come first.
By practicing these values, we continue to meet the challenge of being a leading service provider in the banking industry.
We do the right thing – We act ethically, honestly and with integrity.
We power potential –We champion and encourage potential in our customers, each other and our communities.
We stay a step ahead – We value continuous improvement over fast growth, because bigger isn’t better: Better is better.
We draw strength from diversity –Diversity, inclusion and collaboration aren’t just policies- they’re defining characteristics of our culture.
We put people first –We invest in enhancing the skills and knowledge of our employees to create great experiences for our customers.
What we offer
Shift differentials and varied schedules available
Paid training and development opportunities
Competitive wages and performance-based bonus opportunity
Comprehensive benefits package including:
Medical, dental and vision plans
Paid vacation to help you recharge
Ten paid holidays every year
Maternity and paternity leave
401(k) plan with company match
Short term and long term disability
Life and AD&D insurance
High school diploma or equivalent
Minimum 18 months of customer service related experience
Problem-solving and negotiation skills
Ability to navigate multiple computer systems, applications, and utilize search tools to find information
Proven time management skills / ability to multitask
Experience interacting positively with unsatisfied customers
Good communication skills including speaking clearly, articulately and accurately while using a pleasant tone and common conversational courtesies
Strong verbal and written communication skills
Basic Microsoft Office skills
Bilingual English-Spanish speaking
Job: Customer Service / Call Center
Primary Location: Wisconsin-WI-West Allis
Shift: 2nd - Evenings
Average Hours Per Week: 40
Requisition ID: 180026847
U.S. Bank is an Equal Opportunity Employer committed to creating a diverse workforce.
Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled