U.S. Bank Sales Support Team Lead in SAINT PAUL, Minnesota
Responsible for the day to day functionality of the Sales Support Department including call quality feedback to team members, daily schedule changes and new employee training. Manage inbound brokerage calls from Financial Advisors and Sales Assistants as well as the first point of contact for escalations. Works closely with Operational Departments to resolve issues if necessary. Provides high quality customer service by responding to telephone inquiries, requests and problems with a professional manner. Researches and resolves problems and errors.
Bachelor's degree, or equivalent work experience
Three to five years of experience in computer technology applications and analysis
Strong knowledge of operation functions, systems, policies and procedures for the assigned area
Good organizational, managerial and project management skills
Well-developed customer relations skills
Excellent interpersonal, verbal and written communication skills
Ability to manage multiple tasks/projects and deadlines simultaneously
Basic knowledge of banking operations and human resources
Series 7 license (or willingness to obtain)
Job: Information Technology
Primary Location: Minnesota-MN-Saint Paul
Shift: 1st - Daytime
Average Hours Per Week: 40
Requisition ID: 180022544
Other Locations: Oregon-OR-Portland
U.S. Bank is an Equal Opportunity Employer committed to creating a diverse workforce.
U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.