U.S. Bank Resolution Services Analyst 1 in SAINT PAUL, Minnesota
Provides primary support, escalation and resolution management for hardware, connectivity, and applications. Provides business partners and clients first level assistance for issues, procedures, and navigational support of U.S. Bank’s Wealth Management & Investment Services business lines and external Wealth Management clients. Provides first level contact support for securities and pension inquiries. Scope of involvement spans technology issue identification, troubleshooting, problem referral/escalation, communication, and resolution.
High school diploma or equivalent
One to three years of experience in the financial services industry
Basic knowledge of Trust operations functions, processing systems, securities industry rules and regulations and procedures for the assigned areas
Call Center experience
Basic word processing, spreadsheet and database management skills
Proven client service, problem-solving and organizational skills
Ability to identify and resolve/escalate complex problems with minimal guidance
Ability to manage multiple tasks/projects and deadlines simultaneously
Strong interpersonal, written and verbal communication skills
Job: Customer Service / Call Center
Primary Location: Minnesota-MN-Saint Paul
Shift: 1st - Daytime
Average Hours Per Week: 40
Requisition ID: 180046844
U.S. Bank is an Equal Opportunity Employer committed to creating a diverse workforce.
U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.