U.S. Bank Resolution Services Analyst 1 in SAINT PAUL, Minnesota

Provides primary support, escalation and resolution management for hardware, connectivity, and applications. Provides business partners and clients first level assistance for issues, procedures, and navigational support of U.S. Bank’s Wealth Management & Investment Services business lines and external Wealth Management clients. Provides first level contact support for securities and pension inquiries. Scope of involvement spans technology issue identification, troubleshooting, problem referral/escalation, communication, and resolution.

Qualifications:

Basic Qualifications

  • High school diploma or equivalent

  • One to three years of experience in the financial services industry

Preferred Skills/Experience

  • Basic knowledge of Trust operations functions, processing systems, securities industry rules and regulations and procedures for the assigned areas

  • Call Center experience

  • Basic word processing, spreadsheet and database management skills

  • Proven client service, problem-solving and organizational skills

  • Ability to identify and resolve/escalate complex problems with minimal guidance

  • Ability to manage multiple tasks/projects and deadlines simultaneously

  • Strong interpersonal, written and verbal communication skills

Job: Customer Service / Call Center

Primary Location: Minnesota-MN-Saint Paul

Shift: 1st - Daytime

Average Hours Per Week: 40

Requisition ID: 180046844

U.S. Bank is an Equal Opportunity Employer committed to creating a diverse workforce.

U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.