U.S. Bank Business Operations Quality Control Analyst in SAINT PAUL, Minnesota
Responsible for monitoring and evaluating the quality of work as measured against timeliness, accuracy and productivity standards.
Ensures proper application of and compliance with internal and regulatory standards, guidelines and procedures.
Documents quality issues, performance measures and improvements for management review.
Provides information to assist with feedback to employees and in the ongoing training.
Defines and performs systems analysis and development tasks to improve workflow and operating efficiency.
Makes recommendations to standardize procedures and processes and to introduce new technology or improve existing technology.
Bachelor's degree, or equivalent work experience
Five to eight years of experience in operations/technology project management activities
Thorough knowledge of policies, plans, procedures, products and regulatory requirements for assigned business unit
Ability to conduct an analysis of a business need, including scheduling meetings, planning agendas and conferring with business line leaders
Ability to review complex documentation and insure processing is completed accurately
Ability to provide production results, performance and training recommendations to the Group Manager
Strong communication and presentation skills
Strong analytical and forecasting skills
Ability to manage multiple tasks/projects and deadlines simultaneously with limited supervision
Ability to work as a team leader
Job: Business Ops Analysis
Primary Location: Minnesota-MN-Saint Paul
Shift: 1st - Daytime
Average Hours Per Week: 40
Requisition ID: 180034367
U.S. Bank is an Equal Opportunity Employer committed to creating a diverse workforce.
U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.