U.S. Bank Agency Performance Manager in SAINT LOUIS, Missouri

Manages a network of 3 rd party outside collection agencies assigned to collect bank card accounts. Manages the review and collection of past due accounts to achieve recovery goals with minimal risk. Candidates should be experienced creating short and long term recovery strategies and using various performance metrics and scorecards to achieve maximum performance. This position also manages the internal and external Deceased Processing and Servicing functions for the bank.

Candidates should be analytical, have a high attention to detail, and excellent verbal and written communication skills. Strong knowledge of FDCPA, TCPA, as well as state laws governing debt collection. Candidates should have above average skills using MS Excel, Word, PowerPoint and other MS Office products. Ensures compliance with applicable internal policies and procedures and regulatory requirements.

Explore your career possibilities at U.S. Bank and join a company that’s as passionate as you are about helping our customers meet their goals and making a difference in the communities we live and work. Our industry-leading financial performance, innovative spirit and best-in-class reputation empower employees to succeed. U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.


Basic Qualifications

  • Bachelor's degree, or equivalent work experience

  • Eight to ten years of experience in collections and financial services industry

  • Three or more years of management/supervisory experience

Preferred Skills/Experience

  • Advanced knowledge of loan collection techniques, policies, procedures, and principles of credit lending

  • Strong understanding of collection laws and regulations

  • Advanced knowledge of consumer, residential, commercial and/or dealer originated installment lending as applicable

  • Thorough knowledge of on-line collection systems

  • Thorough knowledge of general organizational operations and procedures

  • Strong planning and organizational skills

  • Good managerial skills

  • Ability to resolve complex problems with minimal guidance

  • Excellent verbal and written communication skills

Job: Collections

Primary Location: Missouri-MO-Saint Louis

Shift: 1st - Daytime

Average Hours Per Week: 40

Requisition ID: 170037936

U.S. Bank is an Equal Opportunity Employer committed to creating a diverse workforce.