U.S. Bank Account Processor 2 (11 PM-7:30 AM Tues-Sat) in SAINT LOUIS, Missouri
Performs a variety of document processing and record keeping tasks associated with customer accounts that require a thorough knowledge of products and services in the assigned area. Duties may include entering new account information; changing information on existing accounts; recording transactions; answering customer inquiries; receiving, classifying, consolidating and summarizing documents and information; completing reports and providing administrative support. Responsibilities may also include customer service duties such as answering customer inquiries, resolving customer problems and responding to customer requests for information.
High school diploma or equivalent
Two to three years of experience in clerical and customer service activities
Thorough knowledge of products, services, terminology, procedures and systems related to assigned area
Well-developed customer service skills
Ability to manage multiple projects and deadlines simultaneously while maintaining a high level of customer service
Ability to resolve complex problems with minimal guidance
Proficient computer skills, especially Microsoft Office applications
Effective verbal and written communication skills
Primary Location: Missouri-MO-Saint Louis
Shift: 3rd - Overnight
Average Hours Per Week: 40
Requisition ID: 170009056
U.S. Bank is an Equal Opportunity Employer committed to creating a diverse workforce.