U.S. Bank Project Analyst 5-Omnichannel in RICHFIELD, Minnesota
Omnichannel brings all of U.S. Bank to our customers that empower people to achieve their financial dreams. We create simple, seamless experiences for our customers - no matter how they choose to bank with us.
This project analyst will have responsibilities to support the Omnichannel business line across a number of responsibilities, but focusing in the areas of credit product features, products and services. Ensures quality requirements to support both external and internal customers as they interact with all Omnichannel areas (Online, Mobile, and Call Center). Accomplishes results through effective relationship management between Technology Partners as well as Business Line partners and other internal partners. Co-ordinates business implementation activities including: the execution of the deployment plans, communications, validation and business readiness checklists. Responsible for ensuring a product/ service/ feature is ready for customers through testing process. The ideal candidate will have extensive experience with digital customer facing channels, in-depth product knowledge of customer and small business banking credit products, and strong knowledge of call center operations and processes.
Understands the business line and customer needs of a project, and articulates detailed business requirements to support the desired change
Creates and executes successful business line acceptance testing of new functionality
Able to plan, coordinate and facilitate all aspects of business readiness, including call volume forecasting, change management (internal communication, training, management updates, customer communication), implementation support
Communicate all key project plans, commitments, and changes including requirements, QA plans, schedule, and scope changes
Manage relationships and coordinate work between different teams/ business lines
Negotiate, plan and manage all release activities for assigned projects
Your Career is Here.
Bachelor's or Master's degree, or equivalent work experience
Eight to ten years of experience in project management activities
Three or more years of managerial experience
Considerable knowledge of assigned business line or functional area
Strong organizational and analytical skills
Thorough knowledge of project management
Ability to identify and resolve exceptions and to analyze data
Demonstrated leadership skills
Job: Project Management / Analysis
Primary Location: Minnesota-MN-Richfield
Shift: 1st - Daytime
Average Hours Per Week: 40
Requisition ID: 170034976
Other Locations: Wisconsin-WI-West Allis, Colorado-CO-Denver, Ohio-OH-Cincinnati, CA-CA-San Francisco, Oregon-OR-Gresham
U.S. Bank is an Equal Opportunity Employer committed to creating a diverse workforce.