U.S. Bank Commercial Support Service Banker 3 in PORTLAND, Oregon

Provide support to all internal business line partners regarding Commercial & Corporate Banking (CCB) operations, policies and procedures, products, education and training.

-Provide information to employees on treasury management products, commercial loans, commercial checking accounts and other bank products and services

-Investigate, analyze and interpret research media both on-line and archival to evaluate the caller’s needs; direct them to information, explaining procedures and assisting in problem resolutions.

-Take ownership, track and escalate operational problems discovered in DDA, treasury management products or loan.

-Act as a liaison with the Treasury Management Product Manager, technical specialist and other US Bank departments to provide information appropriate to the caller’s business line.

-Maintain appropriate technical understanding of bank systems. Regularly attend training to support/expend knowledge base. Share knowledge with colleagues.

-Research, write and/or update procedures in the Commercial Customer Service (CCS) Online Reference Database and CCB Policies and procedures.


Basic Qualifications

  • Associate's degree, or equivalent work experience

  • Three to five years of experience in financial services industry

Preferred Skills/Experience

-Verbal, written, and interpersonal communication skills

-Proven customer service/relations skills including the ability to deal effectively, tactfully, and knowledgeably with customers and non-customers in handling complaints, problems, and general inquiries

-Telephone skills including listening and demonstrating courtesy, empathy, and accuracy

-Thorough knowledge of all relevant operational processes and procedures and company products and services

-Proficient in and able to navigate all relevant computer systems in order to pull reports, provide walk-throughs, troubleshoot technical issues, etc.

-Strong analytical and problem-solving skills

-Ability to manage multiple tasks/projects and deadlines simultaneously

-Is accessible to employees during scheduled working hours.

Job: Customer Service / Call Center

Primary Location: Oregon-OR-Portland

Shift: 1st - Daytime

Average Hours Per Week: 40

Requisition ID: 180034166

Other Locations: Wisconsin-WI-Milwaukee

U.S. Bank is an Equal Opportunity Employer committed to creating a diverse workforce.

U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.